酒店預訂崗位職責匯編(3篇)

崗位職責是什么

酒店預訂崗位是酒店業(yè)務中不可或缺的一部分，主要負責為客戶提供高效、準確的房間預訂服務，確保酒店客房資源的合理分配和充分利用。

崗位職責要求

1. 熟悉酒店運營流程及客房類型，具備良好的產品知識。

2. 擁有優(yōu)秀的客戶服務技巧，能迅速響應客戶需求并提供個性化解決方案。

3. 精通各種預訂系統(tǒng)和平臺操作，包括但不限于在線預訂平臺、酒店內部管理系統(tǒng)等。

4. 具備基本的銷售技巧，能夠推廣酒店服務并提升預訂率。

5. 能夠處理預訂沖突和取消，確保信息的準確記錄和及時更新。

6. 具備良好的溝通能力，能與各部門協(xié)調，保證預訂流程順暢。

7. 對細節(jié)敏感，注重服務質量，保證客戶滿意度。

崗位職責描述

酒店預訂員的工作日常包括接收和確認預訂請求，核實客戶信息，為客戶提供房間選擇建議，處理預訂變更和取消。他們需要時刻關注酒店的房態(tài)，有效管理預訂庫存，防止過度預訂。此外，他們還需參與處理客戶投訴，確?？蛻趔w驗的持續(xù)優(yōu)化。在特殊情況下，如大型活動或旺季，他們需靈活調整預訂策略，以適應市場需求。

有哪些內容

1. 客戶接待與咨詢：解答客戶關于房間類型、價格、設施等方面的疑問，提供專業(yè)的預訂建議。

2. 預訂處理：錄入和確認預訂信息，通過電話、電子郵件或在線平臺進行操作。

3. 房態(tài)管理：實時更新和維護酒店的房態(tài)信息，確保預訂系統(tǒng)的準確性。

4. 銷售策略執(zhí)行：參與制定和執(zhí)行預訂促銷活動，提高房間預訂量。

5. 問題解決：處理預訂過程中出現(xiàn)的問題，如更改預訂、取消預訂等，保持客戶滿意度。

6. 數(shù)據(jù)分析：分析預訂數(shù)據(jù)，識別趨勢，為酒店運營決策提供支持。

7. 內部協(xié)作：與前廳部、銷售部等部門緊密合作，確保預訂流程的順利進行。

8. 文件記錄：妥善保管預訂相關文件，以便日后查詢和審計。

作為酒店預訂崗位的一員，不僅要提供優(yōu)質的服務，還要具備敏銳的市場洞察力和良好的團隊協(xié)作精神，以推動酒店業(yè)務的健康發(fā)展。

酒店預訂崗位職責范文

第1篇 酒店預訂崗位職責

director of hotel solutions/酒店合作部總監(jiān) 驛舒達酒店預訂服務(上海)有限公司 驛舒達酒店預訂服務(上海)有限公司,hrs,驛舒達 we are looking for a shanghai based director of hotel solutions greater china (m/f) to lead a sales team and steer and prioritize sales activities.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 28 offices across the world.

our business unit hotel solutions takes care of the procurement of the hrs group. this means, our sales colleagues engage with our hotel partners in order to support them ma_imizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs?

the challenge you are up for

take ownership for agreed targets and the optimization of margins achieved in the managed markets

plan and implement sales strategies and sales initiatives in greater china region

re-design processes and implement new tools to raise efficiency and effectiveness

coordinate and take over strategic projects with headquarter organization

manage strategic chain and technology partnership in greater china region

identify and develop new market opportunities

organize and implement regular sales review meetings

proactively communicate with other departments in order to achieve the best results for your teams and our partners

act as a national and international representative and industry thought leader for hrs

the commitment you bring

a good to e_cellent business-related university degree

several years of work e_perience in the hospitality or tourism industry, preferably in the field of sales, marketing or hotel purchasing

enjoying client contact, consulting and sales activities

mobility, fle_ibility and ability to work under pressure

fluency in english, both spoken and written

the reward you get

a high impact hotel sales role with high degrees of responsibility and autonomy

plenty of room for personal growth and professional development

a highly talented, passionate and international team that revolutionizes the travel industry

strong team performance and a transparent results focus towards one shared direction

a modern working environment with fle_ible working hours

第2篇 酒店預訂員崗位職責

酒店預訂員 天倫康福(北京)酒店管理有限公司 天倫康福(北京)酒店管理有限公司,天倫康福 崗位職責:

1.接受線上、線下客戶對全國酒店客房的預訂需求,協(xié)助進行酒店客房的預訂;

2.處理海外酒店訂單的預訂、確認、取消、變更等一系列的工作;

3.與國內外供應商接觸,及時掌握酒店的房間狀況,為客人預訂酒店,并通知客

人等;

4.通過電話或郵件為客戶預訂國際酒店,解答客戶疑問;

5.接聽客戶對酒店產品信息的咨詢電話,并予以解答。

任職要求:

1.中專及以上學歷,普通話標準,談吐禮貌,態(tài)度謙和,有良好的語言表達能力和

應變能力;

2.英語閱讀能力較好,大學英語四級以上;

3.有相關酒店預訂專員經(jīng)驗。

第3篇 酒店預訂專員崗位職責

酒店預訂平臺推廣專員 鄭州華商匯控股有限公司 鄭州華商匯房地產開發(fā)有限公司,鄭州華商匯控股有限公司,華商匯 我公司為五星級酒店預訂平臺,現(xiàn)招聘推廣專員。無需有酒店相關從業(yè)經(jīng)歷,有親和力,善于地推即可。

職責描述:

1、線上/線下推廣宣傳我公司酒店預訂渠道;

2、完成酒店周邊市場調研,制定有效營銷方案與銷售策略;

3、協(xié)助客戶完成預訂及入住。

4、招聘并管理輔助人員。

任職要求:

1、大專及以上學歷,市場營銷管理等相關專業(yè);

2、具有豐富的客戶資源和客戶關系,了解酒店行業(yè)動態(tài);

4、良好的的溝通協(xié)調能力、語言文字表達能力;

5、有較強的事業(yè)心,領導能力和抗壓能力。

具體工作內容:

1、通過微信、陌陌、微博、閑魚等線上工具推廣宣傳銷售;

2、在高檔酒店附近,進行推廣宣傳(搭訕),引導潛在客戶添加預訂客服微信及關注公眾號;

3、在高檔寫字樓推廣宣傳;

4、與酒吧、高檔ktv洽談合作;

5、在高消費場所記錄挪車電話,隨后電話推廣。

6、招聘并管理輔助人員。