崗位職責(zé)是什么
售后市場(chǎng)崗位，是一個(gè)專(zhuān)注于處理產(chǎn)品銷(xiāo)售后與客戶交互的領(lǐng)域，主要關(guān)注客戶服務(wù)、問(wèn)題解決、滿意度提升和維護(hù)公司品牌形象。此崗位的核心在于通過(guò)高效的服務(wù)流程和策略，確?？蛻魧?duì)產(chǎn)品的持續(xù)忠誠(chéng)度和滿意度。
崗位職責(zé)要求
1. 熟練掌握產(chǎn)品知識(shí)：理解公司的產(chǎn)品特性和優(yōu)勢(shì)，以便準(zhǔn)確解答客戶疑問(wèn)。
2. 強(qiáng)烈的服務(wù)意識(shí)：以客戶為中心，時(shí)刻保持友好、耐心和專(zhuān)業(yè)。
3. 問(wèn)題解決能力：迅速識(shí)別并解決客戶遇到的問(wèn)題，提供有效的解決方案。
4. 溝通技巧：清晰、有效地傳達(dá)信息，建立良好的客戶關(guān)系。
5. 數(shù)據(jù)分析能力：監(jiān)控和分析售后數(shù)據(jù)，為改進(jìn)服務(wù)提供依據(jù)。
崗位職責(zé)描述
售后市場(chǎng)崗位人員需在日常工作中扮演多重角色，包括但不限于客戶服務(wù)代表、問(wèn)題解決專(zhuān)家、客戶關(guān)系管理者和品牌大使。他們需要傾聽(tīng)客戶反饋，處理退貨、維修、保修等事宜，同時(shí)也要收集和分析客戶滿意度數(shù)據(jù)，以優(yōu)化服務(wù)流程。此外，他們還需要與內(nèi)部團(tuán)隊(duì)協(xié)作，如銷(xiāo)售、產(chǎn)品開(kāi)發(fā)等部門(mén)，確保整個(gè)公司的運(yùn)營(yíng)與客戶需求保持一致。
有哪些內(nèi)容
1. 客戶咨詢與投訴處理：及時(shí)回應(yīng)客戶電話、郵件或在線查詢，解決他們?cè)谑褂卯a(chǎn)品過(guò)程中遇到的問(wèn)題。
2. 退貨與換貨管理：處理客戶的退貨請(qǐng)求，確保流程順暢，符合公司政策。
3. 維修與保養(yǎng)服務(wù)：協(xié)調(diào)維修團(tuán)隊(duì)，安排產(chǎn)品維修或保養(yǎng)，保證服務(wù)質(zhì)量。
4. 客戶滿意度調(diào)查：定期進(jìn)行滿意度調(diào)查，了解客戶需求和期望，持續(xù)改進(jìn)服務(wù)。
5. 數(shù)據(jù)分析與報(bào)告：分析售后數(shù)據(jù)，識(shí)別服務(wù)瓶頸，提出改進(jìn)建議，以提升客戶體驗(yàn)。
6. 服務(wù)流程優(yōu)化：根據(jù)業(yè)務(wù)需求和客戶反饋，不斷優(yōu)化服務(wù)流程，提高效率。
7. 內(nèi)部溝通與協(xié)作：與銷(xiāo)售團(tuán)隊(duì)分享客戶反饋，協(xié)助產(chǎn)品團(tuán)隊(duì)了解市場(chǎng)動(dòng)態(tài)，促進(jìn)產(chǎn)品改進(jìn)。
8. 品牌維護(hù)：處理負(fù)面評(píng)價(jià)，維護(hù)公司聲譽(yù)，轉(zhuǎn)化為積極的品牌形象。
售后市場(chǎng)崗位的職責(zé)涵蓋廣泛的客戶服務(wù)活動(dòng)，從直接與客戶互動(dòng)到幕后數(shù)據(jù)分析，都是為了確保公司的售后服務(wù)質(zhì)量，滿足客戶期待，從而增強(qiáng)客戶忠誠(chéng)度和口碑。
售后市場(chǎng)崗位職責(zé)范文
第1篇 市場(chǎng)部售后崗位職責(zé)任職要求
市場(chǎng)部售后崗位職責(zé)
崗位職能:
1、協(xié)助市場(chǎng)、售后部門(mén)的文檔處理;
2、負(fù)責(zé)接聽(tīng)客戶售后服務(wù)電話等工作;
任職資格:
1、熟悉word/e_cel等辦公軟件，熟練運(yùn)用郵箱處理文書(shū);
2、做事認(rèn)真負(fù)責(zé)，家住公司附近者優(yōu)先考慮;
市場(chǎng)部售后崗位
第2篇 汽車(chē)售后市場(chǎng)崗位職責(zé)任職要求
汽車(chē)售后市場(chǎng)崗位職責(zé)
工作職責(zé):
1.負(fù)責(zé)中國(guó)渦輪增壓器售后市場(chǎng)的規(guī)劃和市場(chǎng)調(diào)研;
2.建立經(jīng)銷(xiāo)商體系;
3.挖掘潛在客戶;
4.管理銷(xiāo)售團(tuán)隊(duì)。
任職資格:
1.大學(xué)本科以上學(xué)歷，英語(yǔ)4級(jí)以上，聽(tīng)說(shuō)寫(xiě)流利;
2.汽車(chē)零部件售后市場(chǎng)銷(xiāo)售3年以上;
3.能承受銷(xiāo)售壓力，能出差。
汽車(chē)售后市場(chǎng)崗位
第3篇 汽車(chē)售后市場(chǎng)崗位職責(zé)
汽車(chē)售后市場(chǎng)拓展專(zhuān)員 濟(jì)南康正震宇汽車(chē)銷(xiāo)售股份有限公司 濟(jì)南康正震宇汽車(chē)銷(xiāo)售股份有限公司,康正震宇 崗位職責(zé):
1、負(fù)責(zé)當(dāng)?shù)貐^(qū)域內(nèi)的資源整合及調(diào)度;
2、負(fù)責(zé)對(duì)外關(guān)系的公關(guān)與協(xié)調(diào);
3、負(fù)責(zé)事故車(chē)的外拓及送修;
4、協(xié)調(diào)保險(xiǎn)公司車(chē)險(xiǎn)部門(mén)相關(guān)人員關(guān)系。
5、主導(dǎo)鈑噴合作、事故車(chē)外拓送修、續(xù)保定損理賠等工作開(kāi)展。
任職要求:
1、具備一定的銷(xiāo)售管理經(jīng)驗(yàn);
2、有較充分的保險(xiǎn)資源、人脈資源和渠道資源;
第4篇 售后市場(chǎng)崗位職責(zé)任職要求
售后市場(chǎng)崗位職責(zé)
職責(zé)描述:
1.性別和年齡:男 25-40歲
2.專(zhuān)業(yè)技能:營(yíng)銷(xiāo)及相關(guān)專(zhuān)業(yè)
3.工作經(jīng)驗(yàn):8年以上汽車(chē)零部件領(lǐng)域工作經(jīng)驗(yàn)，5年以上汽車(chē)零部件銷(xiāo)售領(lǐng)域后市場(chǎng)工作經(jīng)驗(yàn)
4. 輔助技能:具備一般的基礎(chǔ)英語(yǔ)知識(shí)
5、其他要求:擅長(zhǎng)售后市場(chǎng)策劃運(yùn)作，經(jīng)銷(xiāo)商管理知識(shí)，具有較強(qiáng)的談判技巧
任職要求:
售后市場(chǎng)崗位
第5篇 售后市場(chǎng)業(yè)務(wù)崗位職責(zé)任職要求
售后市場(chǎng)業(yè)務(wù)崗位職責(zé)
工作職責(zé):
1.1、銷(xiāo)售目標(biāo):分解、落實(shí)、完成所轄大區(qū)銷(xiāo)售任務(wù)指標(biāo)(含銷(xiāo)售回款、任務(wù)分解、網(wǎng)絡(luò)建設(shè))，
1.2、網(wǎng)絡(luò)建設(shè):按照公司網(wǎng)絡(luò)建設(shè)的要求，對(duì)大區(qū)內(nèi)空白網(wǎng)絡(luò)進(jìn)行開(kāi)發(fā)，對(duì)原有網(wǎng)絡(luò)進(jìn)行優(yōu)化，確保銷(xiāo)售網(wǎng)絡(luò)數(shù)量及質(zhì)量同步發(fā)展;
1.3、經(jīng)銷(xiāo)商管理:做好經(jīng)銷(xiāo)商的服務(wù)和管理工作，包括銷(xiāo)售指導(dǎo)、對(duì)賬確認(rèn)、回款督促;協(xié)助、引導(dǎo)經(jīng)銷(xiāo)商及其員工進(jìn)行精耕細(xì)作，對(duì)二批、終端進(jìn)行開(kāi)發(fā)維護(hù)，確保貨品在終端的上柜率;
1.4、終端客戶掌控:協(xié)助經(jīng)銷(xiāo)商對(duì)重點(diǎn)二批商、大型終端客戶進(jìn)行開(kāi)發(fā)，并階段性拜訪，掌控重點(diǎn)分銷(xiāo)客戶銷(xiāo)售動(dòng)向;
1.5、基礎(chǔ)工作:按時(shí)提交自己的各種工作計(jì)劃、總結(jié);負(fù)責(zé)片區(qū)內(nèi)競(jìng)品信息的收集及動(dòng)態(tài)的分析;
2、任職資格:
2.1、招聘大區(qū)經(jīng)理若干名;
2.2、年齡25—33歲，大專(zhuān)以上學(xué)歷;
2.3、三年以上汽配行業(yè)區(qū)域經(jīng)理、大區(qū)經(jīng)理銷(xiāo)售工作經(jīng)驗(yàn);
2.4、有濾清器、潤(rùn)滑油、養(yǎng)護(hù)品、剎車(chē)片等汽車(chē)易損件產(chǎn)品銷(xiāo)售經(jīng)驗(yàn)者優(yōu)先考慮，并可適當(dāng)放寬應(yīng)聘條件;
2.5、具備較強(qiáng)的經(jīng)銷(xiāo)商開(kāi)發(fā)能力及溝通能力;
2.6、可接受每月不低于22天的出差;
第6篇 售后市場(chǎng)銷(xiāo)售崗位職責(zé)任職要求
售后市場(chǎng)銷(xiāo)售崗位職責(zé)
銷(xiāo)售工程師(售后市場(chǎng)) 昆山昆泰克空氣系統(tǒng)技術(shù)有限公司 昆山昆泰克空氣系統(tǒng)技術(shù)有限公司分支機(jī)構(gòu)
崗位描述:
? 負(fù)責(zé)指定區(qū)域柳泰克(柳州富達(dá))空壓機(jī)配件及相關(guān)產(chǎn)品的銷(xiāo)售，完成公司安排的銷(xiāo)售任務(wù)。
崗位要求:
? 兩年以上機(jī)械行業(yè)的相關(guān)工作經(jīng)驗(yàn);
? 大專(zhuān)以上學(xué)歷;機(jī)械制造/汽車(chē)工程/壓縮機(jī)/電氣或制冷/營(yíng)銷(xiāo)專(zhuān)業(yè)優(yōu)先;
? 善于與客戶溝通，表達(dá)能力強(qiáng)，個(gè)性開(kāi)朗，對(duì)銷(xiāo)售工作有濃厚興趣。
? 能適應(yīng)出差，樂(lè)于接受挑戰(zhàn)。
售后市場(chǎng)銷(xiāo)售崗位
第7篇 市場(chǎng)部售后崗位職責(zé)
business system specialist (汽車(chē)售后業(yè)務(wù),市場(chǎng)部) 蓋茨集團(tuán) 蓋茨優(yōu)霓塔傳動(dòng)系統(tǒng)(蘇州)有限公司,蓋茨優(yōu)霓塔,蓋茨液壓,蓋茨集團(tuán),蓋茨 職責(zé)描述:
essential duties and responsibilities:
responsible for processing gates product management and application database & business system for internal sales team, in line with divisional and departmental strategies, objectives and deadlines.
key duties include:
? manages the gates product management and application database include application and competitive / oe(s) interchange data.
? analyses and processes data according to departmental procedures. produces catalogue pages, applications listings and special reports in line with gates or other catalogue releases or on request of departmental or divisional management.
? manage and monitors 3rd party data supplier’s trends and changes and implements necessary to the gates systems.
? build and maintain product data and application data in web catalog system to ensure the latest products application data offering.
? gathering business developing requirements from business function, translate business requirement to developing function. testing new function and feedback the bugs and push the project moving forward until project delivery.
? maintenance business system for sales force, like user profile creating, reporting system maintenance, etc. optimize the business system according business requirements
任職要求:
? bachelor degree in related it, automotive e_perience is preferred
? it background is preferred
? 3+ years of related e_perience or working as a business system specialist is preferred which not limited to catalog or online store or erp or other related business system
? e_cellent business logical sense with detailed knowledge of auto parts product and markets is preferred.
? project management skills are necessary.
? database & reporting system knowledge is necessary
? analytical skills is must , e_cellent for sql server /access/e_cel tools
? fluent english both in oral and written
? e_cellent interpersonal skills and communication skills
? sense of urgency and strong self-motivation
第8篇 售后市場(chǎng)銷(xiāo)售崗位職責(zé)
區(qū)域銷(xiāo)售經(jīng)理(汽配售后市場(chǎng)) 1. develop, enhance and maintenance of distributor relationships in the central china region.
2. achieve the annual sales plan, ensure the monthly progress of the plan and establish a reliable 2 months forecast.
3. promote the corteco product range to the market territory and find business opportunities in line with the product sales strategy of corteco.
4. responsible to manage the inquiry and quotation process from distributor to corteco in order submit a quotation in a timely manner.
5. follow-up the quotations to distributors until final p/o received.
6. manage the delivery to the customer in time and discuss with the relevant departments inside corteco china.
7. be in charge of accounts receivable control in order to guarantee a steady cash-flow for corteco.
8. report regularly about competitor trends in the territory and make a strategy to fight against them.
9. other tasks which are assigned by general manager
1. bachelor degree at high level university, preferably in engineering or sales and marketing.
2. working e_perience in sales or product engineering in automotive iam industry.
3. english as foreign language acceptable for both oral and writing. additional japanese language skills would be seen as additional asset.
4. open minded character, outgoing, good communication skills, must be able to work within a team, self motivation ability, able to work self responsible, demanding for success and results, trustful character. can work with high pressure.
5. must be motivated to continuously improve skills and to accept new work contents. ability to work in an international working environment.
6. accept frequent travel inside china. 1. develop, enhance and maintenance of distributor relationships in the central china region.
2. achieve the annual sales plan, ensure the monthly progress of the plan and establish a reliable 2 months forecast.
3. promote the corteco product range to the market territory and find business opportunities in line with the product sales strategy of corteco.
4. responsible to manage the inquiry and quotation process from distributor to corteco in order submit a quotation in a timely manner.
5. follow-up the quotations to distributors until final p/o received.
6. manage the delivery to the customer in time and discuss with the relevant departments inside corteco china.
7. be in charge of accounts receivable control in order to guarantee a steady cash-flow for corteco.
8. report regularly about competitor trends in the territory and make a strategy to fight against them.
9. other tasks which are assigned by general manager
1. bachelor degree at high level university, preferably in engineering or sales and marketing.
2. working e_perience in sales or product engineering in automotive iam industry.
3. english as foreign language acceptable for both oral and writing. additional japanese language skills would be seen as additional asset.
4. open minded character, outgoing, good communication skills, must be able to work within a team, self motivation ability, able to work self responsible, demanding for success and results, trustful character. can work with high pressure.
5. must be motivated to continuously improve skills and to accept new work contents. ability to work in an international working environment.
6. accept frequent travel inside china.
第9篇 售后市場(chǎng)崗位職責(zé)
售后市場(chǎng)經(jīng)理 1、根據(jù)集團(tuán)公司年度銷(xiāo)售任務(wù)指標(biāo)分解,協(xié)助總經(jīng)理制定國(guó)內(nèi)售后市場(chǎng)銷(xiāo)售戰(zhàn)略和實(shí)施計(jì)劃,帶領(lǐng)團(tuán)隊(duì)完成既定銷(xiāo)售業(yè)績(jī)指標(biāo)。
2、開(kāi)拓國(guó)內(nèi)汽車(chē)零部件售后市場(chǎng)業(yè)務(wù),與全國(guó)汽配城經(jīng)銷(xiāo)商渠道客戶建立和維護(hù)好合作關(guān)系;開(kāi)發(fā)工廠項(xiàng)目型及外貿(mào)公司客戶。
3、制定售后市場(chǎng)部全年銷(xiāo)售費(fèi)用預(yù)算,控制及降低費(fèi)用支出。
4、分解售后市場(chǎng)部年度銷(xiāo)售業(yè)績(jī)指標(biāo),制定銷(xiāo)售激勵(lì)及績(jī)效考核標(biāo)準(zhǔn)。
5、協(xié)助各業(yè)務(wù)組銷(xiāo)售人員進(jìn)行談判及簽訂重大銷(xiāo)售合同。
6、組織實(shí)施銷(xiāo)售貨款回收及應(yīng)收賬款的跟催。
7、組織收集市場(chǎng)(需求、競(jìng)爭(zhēng)對(duì)手等)信息,制定新產(chǎn)品開(kāi)發(fā)計(jì)劃及銷(xiāo)售競(jìng)爭(zhēng)策略。
8、組織實(shí)施對(duì)產(chǎn)品的銷(xiāo)售情況進(jìn)行數(shù)據(jù)統(tǒng)計(jì)及分析,優(yōu)化庫(kù)存結(jié)構(gòu),提高庫(kù)存周轉(zhuǎn)率。
9、定期走訪全國(guó)汽車(chē)零部件售后市場(chǎng)及重點(diǎn)客戶。
10、銷(xiāo)售團(tuán)隊(duì)建設(shè),定期給各業(yè)務(wù)組銷(xiāo)售主管業(yè)務(wù)培訓(xùn),提升業(yè)務(wù)能力。
任職資格要求
1.學(xué)歷要求:本科以上學(xué)歷,市場(chǎng)營(yíng)銷(xiāo)、銷(xiāo)售管理、企業(yè)管理等專(zhuān)業(yè)畢業(yè);
2.工作經(jīng)驗(yàn):具有5-10年以上同行業(yè)銷(xiāo)售管理工作的經(jīng)驗(yàn);
3.個(gè)人技能:熟練的外語(yǔ)交流和較強(qiáng)的表達(dá)能力,對(duì)電子辦公軟件熟練使用;
4.工作能力:有較強(qiáng)的市場(chǎng)開(kāi)拓和銷(xiāo)售能力;
5.團(tuán)隊(duì)管理:具備優(yōu)秀的溝通能力和團(tuán)隊(duì)合作精神,帶領(lǐng)和培訓(xùn)團(tuán)隊(duì)經(jīng)驗(yàn)豐富;
6.人際交流:具有很好的人際資源和開(kāi)發(fā)人際資源能力,擁有人脈資源。 1、根據(jù)集團(tuán)公司年度銷(xiāo)售任務(wù)指標(biāo)分解,協(xié)助總經(jīng)理制定國(guó)內(nèi)售后市場(chǎng)銷(xiāo)售戰(zhàn)略和實(shí)施計(jì)劃,帶領(lǐng)團(tuán)隊(duì)完成既定銷(xiāo)售業(yè)績(jī)指標(biāo)。
2、開(kāi)拓國(guó)內(nèi)汽車(chē)零部件售后市場(chǎng)業(yè)務(wù),與全國(guó)汽配城經(jīng)銷(xiāo)商渠道客戶建立和維護(hù)好合作關(guān)系;開(kāi)發(fā)工廠項(xiàng)目型及外貿(mào)公司客戶。
3、制定售后市場(chǎng)部全年銷(xiāo)售費(fèi)用預(yù)算,控制及降低費(fèi)用支出。
4、分解售后市場(chǎng)部年度銷(xiāo)售業(yè)績(jī)指標(biāo),制定銷(xiāo)售激勵(lì)及績(jī)效考核標(biāo)準(zhǔn)。
5、協(xié)助各業(yè)務(wù)組銷(xiāo)售人員進(jìn)行談判及簽訂重大銷(xiāo)售合同。
6、組織實(shí)施銷(xiāo)售貨款回收及應(yīng)收賬款的跟催。
7、組織收集市場(chǎng)(需求、競(jìng)爭(zhēng)對(duì)手等)信息,制定新產(chǎn)品開(kāi)發(fā)計(jì)劃及銷(xiāo)售競(jìng)爭(zhēng)策略。
8、組織實(shí)施對(duì)產(chǎn)品的銷(xiāo)售情況進(jìn)行數(shù)據(jù)統(tǒng)計(jì)及分析,優(yōu)化庫(kù)存結(jié)構(gòu),提高庫(kù)存周轉(zhuǎn)率。
9、定期走訪全國(guó)汽車(chē)零部件售后市場(chǎng)及重點(diǎn)客戶。
10、銷(xiāo)售團(tuán)隊(duì)建設(shè),定期給各業(yè)務(wù)組銷(xiāo)售主管業(yè)務(wù)培訓(xùn),提升業(yè)務(wù)能力。
任職資格要求
1.學(xué)歷要求:本科以上學(xué)歷,市場(chǎng)營(yíng)銷(xiāo)、銷(xiāo)售管理、企業(yè)管理等專(zhuān)業(yè)畢業(yè);
2.工作經(jīng)驗(yàn):具有5-10年以上同行業(yè)銷(xiāo)售管理工作的經(jīng)驗(yàn);
3.個(gè)人技能:熟練的外語(yǔ)交流和較強(qiáng)的表達(dá)能力,對(duì)電子辦公軟件熟練使用;
4.工作能力:有較強(qiáng)的市場(chǎng)開(kāi)拓和銷(xiāo)售能力;
5.團(tuán)隊(duì)管理:具備優(yōu)秀的溝通能力和團(tuán)隊(duì)合作精神,帶領(lǐng)和培訓(xùn)團(tuán)隊(duì)經(jīng)驗(yàn)豐富;
6.人際交流:具有很好的人際資源和開(kāi)發(fā)人際資源能力,擁有人脈資源。
