崗位職責(zé)是什么
tse，全稱technical support engineer，是一個(gè)專注于為客戶提供技術(shù)支持和解決方案的專業(yè)角色。這個(gè)崗位的核心在于確?？蛻裟軌蝽樌?、高效地使用公司的產(chǎn)品或服務(wù)。
崗位職責(zé)要求
1. 深入理解公司產(chǎn)品和技術(shù)，具備扎實(shí)的理論基礎(chǔ)和實(shí)踐經(jīng)驗(yàn)。
2. 具備優(yōu)秀的溝通技巧，能以客戶為中心，理解他們的需求和問(wèn)題。
3. 能獨(dú)立分析和解決復(fù)雜的技術(shù)問(wèn)題，快速響應(yīng)客戶的需求。
4. 具備團(tuán)隊(duì)合作精神，能與銷售、開(kāi)發(fā)等部門緊密協(xié)作，共同提升客戶滿意度。
5. 持續(xù)學(xué)習(xí)和適應(yīng)新技術(shù)，保持技術(shù)知識(shí)的更新和領(lǐng)先。
崗位職責(zé)描述
tse的角色不僅是問(wèn)題解決者，也是客戶關(guān)系的維護(hù)者。他們需要在客戶遇到技術(shù)難題時(shí)，迅速提供專業(yè)的指導(dǎo)和幫助，確保問(wèn)題得到妥善處理。此外，他們還負(fù)責(zé)收集和反饋客戶的使用情況，以促進(jìn)產(chǎn)品的持續(xù)改進(jìn)。
有哪些內(nèi)容
1. 故障排查：對(duì)客戶報(bào)告的問(wèn)題進(jìn)行詳細(xì)分析，找出問(wèn)題根源，并提供有效的解決方案。
2. 客戶服務(wù)：通過(guò)電話、郵件或在線平臺(tái)，為客戶提供全天候的技術(shù)咨詢和支持。
3. 文檔編寫：創(chuàng)建和更新技術(shù)文檔，包括用戶手冊(cè)、故障排除指南等，以幫助客戶更好地理解和使用產(chǎn)品。
4. 內(nèi)部協(xié)作：與產(chǎn)品開(kāi)發(fā)團(tuán)隊(duì)共享客戶反饋，參與新功能的設(shè)計(jì)和測(cè)試，以提升產(chǎn)品質(zhì)量。
5. 培訓(xùn)和指導(dǎo)：為客戶提供產(chǎn)品培訓(xùn)，幫助他們掌握產(chǎn)品的正確使用方法。
6. 性能優(yōu)化：針對(duì)客戶環(huán)境，提出系統(tǒng)優(yōu)化建議，提升產(chǎn)品運(yùn)行效率。
7. 項(xiàng)目支持：參與客戶的項(xiàng)目實(shí)施，確保技術(shù)層面的順利進(jìn)行。
tse是連接公司技術(shù)與客戶需求的橋梁，他們以專業(yè)能力和服務(wù)態(tài)度，確保客戶在使用公司的產(chǎn)品和服務(wù)過(guò)程中獲得優(yōu)質(zhì)體驗(yàn)。
tse崗位職責(zé)范文
第1篇 clientservicespecialist(csc)客服專員崗位職責(zé)職位要求
職責(zé)描述：
principal activities （主要工作內(nèi)容） · becomes familiar with assigned clients and uti supporting teams（熟悉所負(fù)責(zé)客戶和公司內(nèi)部相關(guān)支持團(tuán)隊(duì)） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客戶托書(shū)，取得客戶運(yùn)輸指示，通知相應(yīng)分公司操作團(tuán)隊(duì)安排) · centrally receives quote enquires and complete quote on time (集中接受客戶詢價(jià)，按時(shí)完成報(bào)價(jià)) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系統(tǒng)或手工報(bào)表給所負(fù)責(zé)客戶，如貨物狀態(tài)更新、運(yùn)輸時(shí)間匯總、費(fèi)用確認(rèn)清單等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中響應(yīng)客戶服務(wù)方面的疑問(wèn)/反饋，調(diào)查原因并協(xié)調(diào)其他支持團(tuán)隊(duì)解決問(wèn)題) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主動(dòng)監(jiān)控急貨和特殊貨物的主要操作點(diǎn)，如超常和高價(jià)值等，及時(shí)更新結(jié)果給客戶) · enters data into client or uti if required.(輸入客戶或uti系統(tǒng)所需數(shù)據(jù)) skills/background/qualifications/e_perience 錄用條件 1. college degree or above （大?；蛞陨蠈W(xué)歷） 2. round 3-5years working e_perience on customer service or operation in forwarding industrial（3-5年國(guó)際貨運(yùn)代理行業(yè)的操作或客戶服務(wù)工作經(jīng)驗(yàn)） 3. fluent english in oral， writing and listening(cet-4)（英語(yǔ)熟練，大學(xué)英語(yǔ)四級(jí)水平） 4. knowledge on operation process(air or ocean) （了解貨運(yùn)代理作業(yè)流程） 5. good communication skills （良好溝通技巧） 6. hard and team worker （團(tuán)隊(duì)合作，工作努力） 7. good computer skills. well versed in office software， especially on word，e_cel and ppt （良好電腦應(yīng)用技能）
崗位要求：
學(xué)歷要求：大專
語(yǔ)言要求：不限
年齡要求：不限
工作年限：3-5年
第2篇 技術(shù)支持tse崗位職責(zé)
tse/ 技術(shù)支持工程師 海格電氣(惠州)有限公司 海格電氣(惠州)有限公司,海格電氣,海格 職責(zé)描述:
1.銷售前期技術(shù)工作支持:技術(shù)宣講,戰(zhàn)略新產(chǎn)品與解決方案的應(yīng)用推廣;審圖報(bào)價(jià)/競(jìng)爭(zhēng)對(duì)手價(jià)格分析、標(biāo)書(shū)制作、標(biāo)書(shū)技術(shù)答疑、技術(shù)培訓(xùn)等;大、小型推廣會(huì)。
2.售后服務(wù):質(zhì)量問(wèn)題處理與標(biāo)準(zhǔn)化流程的執(zhí)行、退換貨的管理、電話咨詢應(yīng)答服務(wù)等;技術(shù)升級(jí)改造、維修服務(wù)、備件更新等。
3.解決方案服務(wù):全生命周期維護(hù)保養(yǎng)、適配改造技術(shù)方案、顧問(wèn)咨詢等。
4.其他工作支持:收集市場(chǎng)信息與調(diào)研、現(xiàn)場(chǎng)技術(shù)支持等。
任職要求:
1.本科以上學(xué)歷,理工科類專業(yè)(電氣自動(dòng)化、機(jī)械、電子技術(shù)等);
2.熟悉中低壓電路、電氣知識(shí),從事電力服務(wù)領(lǐng)域工作經(jīng)驗(yàn)3-5年,良好的溝通能力。
第3篇 clientservicespecialist（intern）崗位職責(zé)職位要求
職責(zé)描述：
歡迎2015應(yīng)屆畢業(yè)生投遞，畢業(yè)后根據(jù)表現(xiàn)酌情轉(zhuǎn)正！ job responsibilities provides direct customer service， including providing spot quotes， taking bookings， tracking shipments， investigating billing issues， reporting service metrics， troubleshooting， and problem solving for specified client(s). works with uti operations around the world， the clients and sales team members to maintain customer satisfaction and manage scope of service. this position reports to the manager， client service. principal activities becomes familiar with assigned clients， including key contacts， unique requirements and operating processes facilitates requests for spot quotes， presents quotes to clients for approval and advises operations and ffsc of accepted quotes captures booking/pick-up detail and instructs operating branches that shipments are awaiting processing provides immediate response to special service needs， including priority shipments， oversize items， large distributions， high value and time sensitive deliveries monitors shipments and provides updates to clients as requested investigates billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner monitors service and service metrics， including edi transmissions， and investigates service issues proactively， working with the appropriate teams to implement solutions and communicate them to the client completes regularly scheduled reports enters data into client operating or visibility systems preferred e_perience and education e_perience as a freight forwarding operator e_perience in a role involving e_tensive customer contact colleague diploma (or equivalent education) english language fluency required technical knowledge and skills basic understanding of the supply chain management and logistics industry understanding of the full range of freight forwarding services， including order management， movement scheduling， customs brokerage， monitor and control services， cost optimization， and various industry specific requirements advanced skills in using microsoft e_cel (preferred) basic/intermediate skills in microsoft outlook， word， and powerpoint required knowledge， skills and abilities customer service (does what it takes to meet or e_ceed (internal or e_ternal) customer e_pectations. responds appropriately to customer needs or requests.) interacting with others (is friendly and open when working with others. presents an approachable style. establishes open and trusting relationships and treats all individuals fairly and with respect.) maintaining composure (stays calm and composed in a stressful situation. is able to keep a positive manner both in words and in actions.) speaking to others (speaks clearly and in a manner that is easily understood by others. uses correct grammar and word usage.) being resourceful (is willing and able to quickly handle problems or issues as they arise. works to get the help or resources needed.) multitasking (is able to quickly and smoothly shift back and forth between two or more activities or sources of information， or to perform multiple activities at the same time.) focusing on details (is willing and able to attend to the details of key job tasks. applies this focus when working with products， equipment， schedules， or resources on the job.) being dependable (shows up at work on time and with no une_cused absences. gives enough notice if going to be late or absent. can be counted on to complete work tasks or projects as assigned.) this is an internship position. university student which will graduate in 2015 is preferred. the e_cellent students will have the opportunity of working in uti as formal employees after graduation.
崗位要求：
學(xué)歷要求：不限
語(yǔ)言要求：不限
年齡要求：不限
工作年限：在讀學(xué)生
第4篇 技術(shù)支持tse崗位職責(zé)技術(shù)支持tse職責(zé)任職要求
技術(shù)支持tse崗位職責(zé)
技術(shù)支持工程師(tse) 北京佩美國(guó)際管理咨詢有限公司 北京佩美國(guó)際管理咨詢有限公司，佩美 rotometrics為客戶提供一系列的精準(zhǔn)加工產(chǎn)品線，包括精準(zhǔn)的輪轉(zhuǎn)模切(軟模切和硬模切)、磁性輥筒、可調(diào)節(jié)刀版、印刷輥筒、印刷套筒和配件。
position title: technical support engineer
department: technical support
reports to: general manager - asia
direct reports: n/a
primary responsibility:
the rotometrics technical support engineer is e_pected to work closely with customers， providing detailed technical advice， support and trouble-shooting on die cutting and other rotary tooling applications.
duties and responsibilities:
?provide the highest quality of technical support relating to all rotometrics products， to our customer base throughout china.
?working closely with our distributor in china， our sales managers and customer support representatives to accurately convey technical information & requirements.
?carry out root cause analysis on specific technical issues and complaints， offering immediate or timely solutions to customers， including carrying out technical audits in the customer’s stock of magnetic cylinders.
?close co-operation with our technical and manufacturing team in thailand， usa， australia， uk to pinpoint any manufacturing related issues and to assist with the implementation of solutions and improvements accordingly.
?liaising with our team of engineers and materials specialists in thailand and usa and rapidly supplying solutions to specific projects.
?to advise customers on specific applications and together with the regional sales manager， offer commercially sound solutions to both e_isting and new customers.
minimum qualifications
knowledge/skills/abilities
?highly energetic， able to travel， strong analytical with creative thinking and organizing skill.
?good command of english and computer literacy (ms office)， possess a positive attitude， good interpersonal skills， clear & effective communication and presentation skills and report writing skills
?e_ceptional listening and conflict resolution skills.
?knowledge of iso 9001-2008 and 14001-2004.
education/e_perience
?bachelor’s degree， or equivalent in engineering or related fields.
?at least five years of e_perience in a technical support role， ideally in the printing & packaging industry.
?fluent in written and spoken english， multi-lingual preferred
第5篇 itsecurity&systemsupportspecialist崗位職責(zé)職位要求
職責(zé)描述：
responsibilities:
work closely with global it security team to ensure the local activities & practices are fully compliance with global & local it regulation
work closely with management， legal and group auditor to ensure that policies， programs and processes are implemented， communicated and consistently administered in compliance with organizational objectives， policies and regulations
assist global it security team& group auditor to conduct regular it audit
design， deploy， follow up & review local it security assessment process
responsible for providing it & security knowledge to end users across greater china (china， taiwan， hong kong & macau， australia)
take part of support tasks on ict and application， work closely with it operations team to deliver high quality service to end users
assist it operation manager on other assigned tasks
requirements & capabilities:
degree in computer science/engineering with minimum 3 years’ e_perience in similar role
professional security certifications (cissp， cisa， ceh etc.) preferred
understanding of iso27001 and security standards
able to provide advisory and consultation on security related solutions and design
knowledge and e_perience in vulnerability assessment， penetration testing， security assessment and security incident response
good teamwork but also able to work independently with minimum supervision
good communication skills in english and mandarin
ability to be proactive， self-motivated and self-directed
strong spirit for intensive study in new knowledge and technology
traveling is required
崗位要求：
學(xué)歷要求：本科
語(yǔ)言要求：不限
年齡要求：不限
工作年限：3-4年經(jīng)驗(yàn)
第6篇 clientservicespecialist中央客服專員崗位職責(zé)職位要求
職責(zé)描述：
roles and responsibilities 工作內(nèi)容
1. follow up customer shipping requirement
2. coordinate with operation term to fulfill customer’s shipping needs
3. file related docs and emails to meet internal audit requirement
4. study sop for key account， follow up the sop to serve customer
5 make monthly report to reflect out performance like transit time or p&l
6. communicate with overseas station regarding billing issue ，pre-alert
skills/background/qualifications/e_perience 錄用條件
1. college degree or above
2.3-5 years working e_perience on customer service or operation in forwarding industrial
3. fluent english in oral， writing and listening(cet-4)
4. knowledge on operation process(air or ocean)
5. good communication skills
6. hard worker and team worker
7. good computer skills. well versed in office software， especially on word，e_cel and ppt
崗位要求：
學(xué)歷要求：大專
語(yǔ)言要求：不限
年齡要求：不限
工作年限：3-5年
