崗位職責(zé)是什么
ser，全稱service excellence representative，是一個(gè)專注于提供優(yōu)質(zhì)客戶服務(wù)的專業(yè)角色。這個(gè)崗位的核心在于確保客戶滿意度，通過卓越的服務(wù)體驗(yàn)來建立和維護(hù)公司與客戶之間的良好關(guān)系。
崗位職責(zé)要求
1. 專業(yè)知識：具備深厚的行業(yè)知識，能夠準(zhǔn)確理解并解答客戶的問題。
2. 溝通技巧：擁有出色的口頭和書面溝通能力，能清晰、耐心地與各種背景的客戶交流。
3. 問題解決：具備高效的問題解決能力，能在短時(shí)間內(nèi)識別問題并提出解決方案。
4. 情緒管理：在面對挑戰(zhàn)性情況時(shí)，能保持冷靜，以專業(yè)和友好的態(tài)度處理。
5. 團(tuán)隊(duì)協(xié)作：能夠與內(nèi)部團(tuán)隊(duì)緊密合作，共享信息，提升整體服務(wù)質(zhì)量。
崗位職責(zé)描述
作為ser，你將負(fù)責(zé)處理客戶的查詢、投訴和建議，確保每個(gè)交互都反映出公司的價(jià)值觀和承諾。這包括但不限于：
- 接待客戶：主動(dòng)接觸客戶，了解他們的需求，提供個(gè)性化服務(wù)。 - 處理問題：迅速響應(yīng)客戶的問題，提供準(zhǔn)確的信息，必要時(shí)協(xié)調(diào)其他部門共同解決。 - 維護(hù)關(guān)系：通過定期跟進(jìn)，確保客戶滿意度，并及時(shí)處理潛在的不滿。 - 記錄反饋：記錄客戶交互詳情，為改進(jìn)服務(wù)提供數(shù)據(jù)支持。 - 培訓(xùn)與發(fā)展：持續(xù)提升自身服務(wù)技能，分享最佳實(shí)踐，推動(dòng)團(tuán)隊(duì)服務(wù)水平的提升。
有哪些內(nèi)容
1. 客戶服務(wù)：包括電話、郵件、在線聊天等多種渠道的客戶支持，確保快速響應(yīng)和有效解答。
2. 客戶滿意度調(diào)查：定期進(jìn)行滿意度評估，收集反饋，以驅(qū)動(dòng)服務(wù)改進(jìn)。
3. 報(bào)告分析：整理客戶數(shù)據(jù)，分析服務(wù)趨勢，為管理層決策提供依據(jù)。
4. 培訓(xùn)材料開發(fā)：創(chuàng)建和更新客戶服務(wù)培訓(xùn)材料，確保團(tuán)隊(duì)掌握最新知識和技能。
5. 流程優(yōu)化：參與改進(jìn)客戶服務(wù)流程，消除痛點(diǎn)，提高效率。
6. 跨部門協(xié)作：與銷售、產(chǎn)品等部門協(xié)同工作，確?？蛻粜枨笤谡麄€(gè)客戶旅程中得到滿足。
ser的角色是公司的前線代表，他們通過卓越的服務(wù)質(zhì)量和積極的態(tài)度，塑造公司的品牌形象，推動(dòng)業(yè)務(wù)增長。這一角色需要綜合運(yùn)用專業(yè)知識、人際交往和問題解決能力，不斷適應(yīng)變化，以實(shí)現(xiàn)客戶和公司的雙贏。
ser崗位職責(zé)范文
第1篇 sr.merchandiser崗位職責(zé)sr.merchandiser職責(zé)任職要求
sr.merchandiser崗位職責(zé)
高級跟單員-sr. merchandiser (us) 德南紡織 德南紡織科技(上海)有限公司，德南 a leading usa importer with office in shanghai
about our company :
we are one of the largest importers in usa doing home te_tiles .we are now seeking a talented merchandiser to join our team with a focus on home te_tiles
job responsibilities:
follow-up orders with vendors， customers and internal parties to ensure customer satisfaction and on-time delivery
assist in the product development process to ensure that products meet customers quality and budget requirements
assist to maintain strong business relationships with vendors for product development and production
assist to negotiate and be liaison with vendors or suppliers
arrange sample submission
assist to work with our quality control and product development department to ensure that all products manufactured meet the quality e_pected， the budgeted cost and the e_pected shipment time.
requirements:
e_perience with merchandising， familiar with home te_tiles product.
must have 1+ years’ e_perience with home te_tiles.
must have good communication/follow up skills
working e_perience in top 10 home te_tiles company is a plus.
candidates must be willing to take ownership of their work and be a problem solver.
must be business savvy and able to negotiate.
第2篇 customerserviceofficer崗位職責(zé)customerserviceofficer職責(zé)任職要求
customerserviceofficer崗位職責(zé)
assistant qa manager 質(zhì)量保證副經(jīng)理 title:assistant qa manager
report to:qa. manager
location: shenzhen city， guangdong province
overview:
? demonstrate efficiencies that equate to reduction in coq as a ratio of revenue [people， processes， product validations equipment & methods]
? complete international level qp’s， ppap’s and all their specific customer requirements. define qc checklists [criteria and frequency] for iqc， ipqc & fqc both directly and with your team to a high international standard.
? achieve a trusting and respectful relationship with customers， meet / e_ceed their their quality e_pectations， ensure smart and prompt responses to any customer quality complaints or requirements.
? responsible for deployment of the ‘lean quality’ concept throughout the organization embracing poka yoke and ci driven solutions to permanently eliminate known and potential non compliances.
responsibilities:
? support departmental and functional managers to optimize their processes.
? manage and improve key metrics including coq， copq， which include in their sub sets: customer complaints， rework & scrap costs [both e_ternal & internal].
? implement and sustain a system of smart product quality checklists for npi’s and evolve e_isting quality value add by removing and reviewing criteria for iqc， ipqc & fqc.
? provide dfm input as part of p-fmea relating to engineering specifications such as dimensional tolerances and cosmetic finish requirements as well as the robustness of the factory manufacturing processes to remove risk of non-conformance.
? responsible for customers quality requirements such as qp’s， ctq’s， ppap’s thru to psw including parts and deliverable documentation needs as well as related records of iterations and full product traceability.
? deep understanding and ability to use and teach key quality tools including spc， r@r， gauge r&r， run charts， yields data processing， rca， 8d to implement robust tangible improvements.
? support sqe by identifying part for them to monitor and key ‘a(chǎn)t risk’ to quality criteria.
? maintain and sustain departments ‘capability & functional capacity tables and training matrices. demonstrating cross departmental cross and e_cellence.
requirements:
? bachelor’s degree or above， minimum 7 years of cable and wire harnessing manufacturing e_perience with automotive and / or medical compliance requirements.
? have established managerial e_perience [>; 5 years] in an international manufacturing company and be well versed in working with international customers in conference calls and face to face.
? highly pc literate in microsoft office suite of packages and other quality s/w packages that are spc and metric based.
? possess a high level of emotional intelligence as a customer facing link， manager of a team and pier to pier collaborative relationship management.
? self-motivated， can do attitude possessing strong planning， problem solving and analytical skills.
? able to be p&l [coq] intelligent producing budgets for equipment， people， training， and e_ternal qualifications services.
? good communication and writing skills in both english and mandarin are essential.
title:assistant qa manager
report to:qa. manager
location: shenzhen city， guangdong province
overview:
? demonstrate efficiencies that equate to reduction in coq as a ratio of revenue [people， processes， product validations equipment & methods]
? complete international level qp’s， ppap’s and all their specific customer requirements. define qc checklists [criteria and frequency] for iqc， ipqc & fqc both directly and with your team to a high international standard.
? achieve a trusting and respectful relationship with customers， meet / e_ceed their their quality e_pectations， ensure smart and prompt responses to any customer quality complaints or requirements.
? responsible for deployment of the ‘lean quality’ concept throughout the organization embracing poka yoke and ci driven solutions to permanently eliminate known and potential non compliances.
responsibilities:
? support departmental and functional managers to optimize their processes.
? manage and improve key metrics including coq， copq， which include in their sub sets: customer complaints， rework & scrap costs [both e_ternal & internal].
? implement and sustain a system of smart product quality checklists for npi’s and evolve e_isting quality value add by removing and reviewing criteria for iqc， ipqc & fqc.
? provide dfm input as part of p-fmea relating to engineering specifications such as dimensional tolerances and cosmetic finish requirements as well as the robustness of the factory manufacturing processes to remove risk of non-conformance.
? responsible for customers quality requirements such as qp’s， ctq’s， ppap’s thru to psw including parts and deliverable documentation needs as well as related records of iterations and full product traceability.
? deep understanding and ability to use and teach key quality tools including spc， r@r， gauge r&r， run charts， yields data processing， rca， 8d to implement robust tangible improvements.
? support sqe by identifying part for them to monitor and key ‘a(chǎn)t risk’ to quality criteria.
? maintain and sustain departments ‘capability & functional capacity tables and training matrices. demonstrating cross departmental cross and e_cellence.
requirements:
? bachelor’s degree or above， minimum 7 years of cable and wire harnessing manufacturing e_perience with automotive and / or medical compliance requirements.
? have established managerial e_perience [>; 5 years] in an international manufacturing company and be well versed in working with international customers in conference calls and face to face.
? highly pc literate in microsoft office suite of packages and other quality s/w packages that are spc and metric based.
? possess a high level of emotional intelligence as a customer facing link， manager of a team and pier to pier collaborative relationship management.
? self-motivated， can do attitude possessing strong planning， problem solving and analytical skills.
? able to be p&l [coq] intelligent producing budgets for equipment， people， training， and e_ternal qualifications services.
? good communication and writing skills in both english and mandarin are essential.
第3篇 live monitoring observer崗位職責(zé)描述崗位要求
職位描述：
responsibilities
- perform event validation from e_istence， content and schedule perspectives
- prepare the event validation report in a logical manner
- identify non-compliance issues and report to the team leader to do further assessment
- stay smart and fle_ible to deal with project changes
requirements
- bachelors degree holder
- high integrity required and stay objective when doing the validation
- good communication skills
- smart and fle_ible when dealing with project changes
- being able to take responsibility
- willing to travel
- fluent writing and verbal communication in english and mandarin
第4篇 customerservicee_ecutive崗位職責(zé)
researcher(獵頭助理) job responsibilities:
· ma_imize profitable growth of dedicated accounts with emphasis on sales & marketing, client and candidate development and relationship management
· identify new business opportunities and develop client business relationship
· achieve sales targets through increased sales from e_isting clients as well as new business development
· take charge of end-to-end recruitment process from accessing clients hiring needs to sourcing, screening, interviewing, assessing and presenting candidates to matching clients job requirements
· provide consultation services and professional advice to both clients and candidates
job requirements:
· university degree and a minimum of 1-2 years recruitment e_perience; e_perience in targeted industry field is a plus;
· sales-driven and result-oriented with good communications skills and strong sense of responsibility
· effective communicator with e_cellent presentation and customer service skills
· have ability to multi-task and work in a fast-paced and results-driven environment
· must be a quick learner
· good command of english and mandarin. job responsibilities:
· ma_imize profitable growth of dedicated accounts with emphasis on sales & marketing, client and candidate development and relationship management
· identify new business opportunities and develop client business relationship
· achieve sales targets through increased sales from e_isting clients as well as new business development
· take charge of end-to-end recruitment process from accessing clients hiring needs to sourcing, screening, interviewing, assessing and presenting candidates to matching clients job requirements
· provide consultation services and professional advice to both clients and candidates
job requirements:
· university degree and a minimum of 1-2 years recruitment e_perience; e_perience in targeted industry field is a plus;
· sales-driven and result-oriented with good communications skills and strong sense of responsibility
· effective communicator with e_cellent presentation and customer service skills
· have ability to multi-task and work in a fast-paced and results-driven environment
· must be a quick learner
· good command of english and mandarin.
第5篇 客戶服務(wù)工程師 service engineer崗位職責(zé)描述崗位要求
職位描述：
工作內(nèi)容：
1. 新設(shè)備現(xiàn)場指導(dǎo)安裝和調(diào)試。
2. 老設(shè)備現(xiàn)場維修及維護(hù)服務(wù)。
3. 用戶現(xiàn)場無法修復(fù)設(shè)備發(fā)回公司維修服務(wù)。
4. 及時(shí)反饋現(xiàn)場遇到的問題并出具書面報(bào)告。
5. 與客戶溝通解決技術(shù)問題，如果需要書面溝通。
6. 認(rèn)真填寫現(xiàn)場服務(wù)報(bào)告及出差報(bào)銷單。
7. 迅速地學(xué)習(xí)與產(chǎn)品相關(guān)的新技能以實(shí)現(xiàn)更好的服務(wù)客戶。
8. 積極配合部門其他人員做好服務(wù)工作，發(fā)揚(yáng)團(tuán)隊(duì)精神。
9. 完成部門領(lǐng)導(dǎo)分配的其他任務(wù)。
崗位要求：
1. 大專及以上學(xué)歷；
2. 3年機(jī)械設(shè)備售后維修相關(guān)工作經(jīng)驗(yàn)；
3. 機(jī)械或電氣部分維修經(jīng)驗(yàn)；
4. 英文書寫流利，能夠用英文總結(jié)問題；
5. 熟練操作office軟件；
6. 誠實(shí)，積極性，責(zé)任心，善于分析和談判，勤奮工作，能夠適應(yīng)經(jīng)常出差和時(shí)間不定的現(xiàn)場工作；
job description:
1. installation and commission of new equipment on-site.
2. old equipment repair and maintenance on site.
3. maintain equipment which is back to the company.
4. feedback problems and submit service report in time.
5. communicate with client for technical issues， prepare written report if necessary.
6. fill in service report and reimbursement report in time seriously.
7. learn new knowledge on products quickly in order to achieve better levels ofcustomer service.
8. cooperate actively with other colleagues from sas and other departments to develop team-work spirit.
9. other works assigned by dept. leader.
positon requirements：
1. junior college or above.
2. 3 years related working e_periences.
3. mechanical or electrical integration is preferred.
4. be able to read and write in english.
5. be familiar with ms office.
6.to be honest， active， responsible， good at analysis and negotiation， hard work while adapt to frequent business trips and time indeterminate of on-site work；
第6篇 oracle service bus 實(shí)施工程師崗位職責(zé)要求
職位描述：
職位描述：
1、負(fù)責(zé)oracle service bus服務(wù)總線的安裝與配置，負(fù)責(zé)公司oracle service bus服務(wù)總線項(xiàng)目的實(shí)施工作。
2、依據(jù)項(xiàng)目要求，負(fù)責(zé)oracle esb軟件 osb實(shí)施工作：參與方案設(shè)計(jì)，方案實(shí)現(xiàn)、系統(tǒng)測試和安裝上線等工作。
職位要求：
1、本科及以上學(xué)歷；
2、三年以上oracle-中間件osb 實(shí)施經(jīng)驗(yàn)；
3、精通oracle 基礎(chǔ)開發(fā)工具。
3、善于溝通，有良好的團(tuán)隊(duì)合作精神、高度的工作責(zé)任心和敬業(yè)精神；
5、樂于在挑戰(zhàn)性強(qiáng)、節(jié)奏快的環(huán)境下工作 ，能適應(yīng)經(jīng)常出差；
第7篇 analyst / assistant manager, transaction services崗位職責(zé)要求
職位描述：
transactions services is a dedicated team of professionals providing commercial and financial due diligence assistance， valuation and other deal support services. we provide transaction advisory support for inbound， outbound and domestic sell side and buy side mergers， acquisition and other transactions. our clients include financial institutions， private equity firms， multinationals， as well as chinese and hong kong public， private and state-owned enterprises.
the role and responsibilities
lead or contribute to due diligence and other transaction advisory engagements in china
- participate in activities which are beneficial to the growth and development of the practice
- willingness to travel essential
- proficiency in english， putonghua and written chinese is essential
skills and e_perience
- a degree holder and a professional accounting qualification
- a minimum of 1 year accounting/audit or finance e_perience with a major cpa or commercial firm. candidates with over 3 years relevant e_perience can be considered as an assistant manager
- transaction e_perience in e_ecuting financial or commercial due diligence or any other m&a advisory services would be advantageous
- strong analytical， financial and commercial skills， with a technical accounting focus
- able to demonstrate e_perience in managing projects and engagement teams
- good written and verbal presentation and communication skills
- a team player with high levels of enthusiasm
第8篇 customerservice客服專員崗位職責(zé)
1.大專及以上學(xué)歷
2.三年以上客服工作經(jīng)驗(yàn)
3.計(jì)算機(jī)技能熟練(擅長e_cel,ppt)
4.英語讀寫熟練,口語優(yōu)秀者更佳
5.以客戶為導(dǎo)向,優(yōu)秀的服務(wù)意識
6.為人正直誠懇,積極上進(jìn),有良好的規(guī)劃和執(zhí)行力
7.良好的人際關(guān)系,對應(yīng)同事及客戶有出色的溝通技巧
8.團(tuán)隊(duì)合作能力強(qiáng),亦能獨(dú)立高效工作
工作職責(zé):
1.mps和客戶訂單交付處理
2.報(bào)表和支付跟進(jìn),報(bào)告創(chuàng)建
3.與qa團(tuán)隊(duì)一起處理客戶投訴
4.cs經(jīng)理的其他任務(wù)
1. bachelors degree
2. more than 3 year’s business e_periences in customer service area or dealing with customer
3. e_cellent computer skills (ms office suite especially e_cel/ power point).
4. fluent in english reading and writing.good oral engilish is preferred.
5. strong customer orientation and committed to service e_cellence
6. pleasant personality & high integrity. proactive, good planning and e_ecution ability
7. good interpersonal and communication skills with colleagues and customers
8. strong team- player, yet able to work independently
1. mps and customer order delivery handling
2. statement and payment follow up, reports creating
3. customer complaint dealing together with qa team
4. other assignment by cs manager
第9篇 service consultant 服務(wù)顧問 id-30973崗位職責(zé)描述崗位要求
職位描述：
職責(zé)描述：
維護(hù)學(xué)校溫馨快樂的學(xué)習(xí)氛圍，為學(xué)員制定學(xué)習(xí)計(jì)劃，引導(dǎo)和幫助學(xué)員適應(yīng)有效的學(xué)習(xí)方法并達(dá)到他們的目標(biāo)；保持與顧客的良好溝通與聯(lián)系，維護(hù)學(xué)員滿意度。
職位要求：
1. ? ?你不愿意每天只面對電腦工作；
2. ? ?你不愿意墨守成規(guī)，循規(guī)蹈矩；
3. ? ?你希望在廣闊的平臺找到很多的機(jī)會可以提高自己的能力；
4. ? ?你享受多元文化的工作環(huán)境；
5. ? ?你陽光開朗，希望在工作中結(jié)交各行各業(yè)的朋友；
6. ? ?你熱情善良，為人誠信，愿意幫助他人更好的學(xué)習(xí)英語；
7. ? ?你具備良好的溝通能力和技巧；
8. ? ?你擁有本科以上學(xué)歷；英語專業(yè)者優(yōu)先；
9. ? ?你擁有1年以上的服務(wù)行業(yè)或相關(guān)崗位經(jīng)驗(yàn)。
第10篇 senior consultang-business ta_ services-ta_崗位職責(zé)要求
職位描述：
responsibilities:
as a sr. consultant， you will
- responsible for handling ta_ compliance and consulting work
- draft reports for manager review ，ensure compliance with deloitte policies and quality/performance standards
- responsible for reviewing the work of the subordinates and ensuring the professional standard of service to clients is maintained
requirements:
- degree or above in ta_， accounting， finance， law or other related disciplines
- professional accounting qualification or prc registered ta_ agent or lawyer is a plus
- over 2 years e_perience in ta_ function with cpa firms(big 4 e_perience is preferred)， law firms or ta_ authorities
- good understanding of ta_ policies， rules and regulations
- strong analytical and highly commitment to quality client service
- be mature， proactive， motivated with strong sense of teamwork
- good sense of business， consultation skills， communication skills， self-initiation， teamwork spirit and willingness to work under pressure
- e_cellent written and oral communication skills in both english and mandarin chinese， including both technical and business writing， documentation and presentation skills
- willing to travel
崗位職責(zé):
作為高級稅務(wù)顧問，您將：
- 負(fù)責(zé)處理稅務(wù)合規(guī)和咨詢工作
- 草擬報(bào)告供經(jīng)理審閱，確保團(tuán)隊(duì)成員的工作和行為符合德勤政策和質(zhì)量/績效標(biāo)準(zhǔn)。
- 負(fù)責(zé)審閱下屬工作，確保其對自己客戶組合的服務(wù)達(dá)到專業(yè)標(biāo)準(zhǔn)
職位要求:
- 稅務(wù)，會計(jì)，金融，法律及相關(guān)專業(yè)大學(xué)及以上學(xué)歷
- 擁有會計(jì)職業(yè)資格或中華人民共和國國注冊稅務(wù)機(jī)構(gòu)或律師資格者為佳
- 超過兩年會計(jì)師事務(wù)所、律師事務(wù)所或稅務(wù)局稅務(wù)服務(wù)部門從業(yè)經(jīng)驗(yàn)（四大會計(jì)師事務(wù)所尤佳）
- 理解稅務(wù)政策、條款、法規(guī)
- 很強(qiáng)的分析能力，勤勉敬業(yè)，致力于向客戶提供卓越服務(wù)
- 成熟，積極主動(dòng)，激勵(lì)團(tuán)隊(duì)
- 良好的商業(yè)意識，優(yōu)秀的磋商和溝通技巧，自我激勵(lì)，具備良好的團(tuán)隊(duì)合作精神，抗壓能力強(qiáng)
- 優(yōu)秀的中英文口語和書面表達(dá)能力，包括專業(yè)技術(shù)和業(yè)務(wù)寫作技巧，文檔歸整和演講技能
- 愿意出差
business introduction
deloitte ta_ provides comprehensive range of ta_ consulting services to our client to ma_imize the efficiency and effectiveness of their assets.
major services offerings
- global employer services
- indirect ta_
- international and m&a ta_
- lead ta_ services
- research & development
- transfer pricing
something to know about us
- advisor to chinas ministry of finance on the development of the ta_ system since 1993
- recognized as top ta_ advisors for hong kong sar and the chinese mainland by international ta_ reviews annual survey
- best transfer pricing service provider for the si_th consecutive year by euromoney magazine
- organizer of the deloitte national ta_ championship
業(yè)務(wù)介紹
德勤稅務(wù)服務(wù)部門為我們的客戶提供全面的稅務(wù)咨詢服務(wù)，幫助客戶提高資產(chǎn)周轉(zhuǎn)速度、資產(chǎn)效益率。
我們主要提供的服務(wù)有：
- 雇主人力資源全球服務(wù)
- 間接稅服務(wù)
- 國際稅收和企業(yè)并購重組服務(wù)
- 企業(yè)稅收服務(wù)
- 研究開發(fā)服務(wù)
- 轉(zhuǎn)讓定價(jià)服務(wù)
第11篇 analyst / assistant manager, restructuring services崗位職責(zé)要求
職位描述：
kpmg’s restructuring team offers a range of services to financial institutions and investors on npl transactions and provides solutions to companies， their stakeholders and individuals in financial distress. our services include:
- npl advisory sell side
- npl advisory buy side
- financial restructuring
- soe reform advisory
- amc advisory
- credit risk advisory
- crisis cash management
- formal insolvency work
you will be involved in a diverse and interesting range of assignments including the reporting on and researching the financial condition of distressed companies; helping to provide restructuring solutions， and managing the assets and estates of both corporations and individuals.
responsibilities
- assisting the project team in the day-to-day operation of engagements
- ensuring the compliance to both internal and statutory requirements
- reporting to the engagement partners / managers on a regular basis
e_perience
- a degree holder preferably with a professional qualification in accounting
- 2-5 years’ e_periences in at least one of below areas
- chinese bank’s credit & risk management， asset preservation， or special assets management
- asset management company
- regulator， such as china banking regulatory commission (cbrc) or state-owned assets supervision and administration commission (sasac)
- law firm – restructuring and non-performing loan focus
- big 4 – financial services audit， transaction services or restructuring services advisory
- relevant npl transaction， corporate recovery or restructuring e_perience would be an advantage
- a self-motivated team player with strong communication and analytical skills
- willingness to travel
- proficiency in both english and putonghua is essential
第12篇 clientservicespecialist(csc)客服專員崗位職責(zé)職位要求
職責(zé)描述：
principal activities （主要工作內(nèi)容） · becomes familiar with assigned clients and uti supporting teams（熟悉所負(fù)責(zé)客戶和公司內(nèi)部相關(guān)支持團(tuán)隊(duì)） · centrally receives client booking， gain client shipping instruction from client and instruct branch to operate shipment (集中接受客戶托書，取得客戶運(yùn)輸指示，通知相應(yīng)分公司操作團(tuán)隊(duì)安排) · centrally receives quote enquires and complete quote on time (集中接受客戶詢價(jià)，按時(shí)完成報(bào)價(jià)) · centrally provides system or manual reports to assigned client， like shipment status update report and transit time report and billing check report etc. (集中提供系統(tǒng)或手工報(bào)表給所負(fù)責(zé)客戶，如貨物狀態(tài)更新、運(yùn)輸時(shí)間匯總、費(fèi)用確認(rèn)清單等) · centrally responds on service enquiries from client， investigate issues/problems and coordinate with uti supporting teams to resolve issues/problem. (集中響應(yīng)客戶服務(wù)方面的疑問/反饋，調(diào)查原因并協(xié)調(diào)其他支持團(tuán)隊(duì)解決問題) · actively monitors hot shipment and special shipment operations for each shipment milestones， like oversize/high value goods， update result to client on time. (主動(dòng)監(jiān)控急貨和特殊貨物的主要操作點(diǎn)，如超常和高價(jià)值等，及時(shí)更新結(jié)果給客戶) · enters data into client or uti if required.(輸入客戶或uti系統(tǒng)所需數(shù)據(jù)) skills/background/qualifications/e_perience 錄用條件 1. college degree or above （大專或以上學(xué)歷） 2. round 3-5years working e_perience on customer service or operation in forwarding industrial（3-5年國際貨運(yùn)代理行業(yè)的操作或客戶服務(wù)工作經(jīng)驗(yàn)） 3. fluent english in oral， writing and listening(cet-4)（英語熟練，大學(xué)英語四級水平） 4. knowledge on operation process(air or ocean) （了解貨運(yùn)代理作業(yè)流程） 5. good communication skills （良好溝通技巧） 6. hard and team worker （團(tuán)隊(duì)合作，工作努力） 7. good computer skills. well versed in office software， especially on word，e_cel and ppt （良好電腦應(yīng)用技能）
崗位要求：
學(xué)歷要求：大專
語言要求：不限
年齡要求：不限
工作年限：3-5年
第13篇 consultant - financial service legal崗位職責(zé)描述崗位要求
職位描述：
崗位職責(zé)：
identify， develop and manage client business/relationships in a competitive environment. this can be with businesses of all sizes from global multinationals down to rapidly growing smes.
assess and respond to the needs of each particular client/candidate or assignment and advise on suitable methods to ensure timely delivery.
client details
michael page international has 40 years e_pertise in professional services recruitment. over this period weve grown organically to establish ourselves as one of the best-known and most respected consultancy companies， employing more than 5，000 people in 163 offices and 35 countries worldwide.
as a recruitment consultant at michael page， you can be confident that each day will bring a fresh new challenge. within one of the most fast-paced and dynamic industries globally， michael page are a world leading ftse 200 business with operations covering 5 continents， and over 20 disciplines. consultants are involved in full cycle recruitment and will be responsible for a particular portfolio of clients/candidates， specialising in recruiting middle to senior management positions.
as a recruitment consultant in legal， you will be corporate with top notch pe/vc， insurance， bank as well as fin-tech and hedge fund clients; you will be represent top legal lawyers in red circle firm，， magic circle firm and wall street firm based on clients assignment or new business from development.
you will be trained as a 360 consultant in aspects of business development， commercial based sailing， client focused negotiation/bar gin as well as various management & influencing method to c/b.
you will have e_posure to global talent support with systematically training flow， as well as international rotation program.
description
identify， develop and manage client business/relationships in a competitive environment. this can be with businesses of all sizes from global multinationals down to rapidly growing smes.
assess and respond to the needs of each particular client or assignment and advise on suitable methods to ensure timely delivery.
significant networking to attract new candidates.
building relationships with candidates and clients.
offer consultative cv and interview advice to candidates.
source suitable candidates (either from the database or specific advertising campaign) and brief them on the opportunities offered by the client.
manage the recruitment process through interview to offer stage and beyond.
creating opportunities by networking
profile
previous e_perience as a recruitment consultant is desirable but all candidates must be able to demonstrate strong desire to succeed and be career orientated.
generally youll have an e_cellent opportunity to succeed if you can answer yes to the following questions:
_ can you demonstrate the ability to develop both new and e_isting business
_ can you demonstrate first-class communication skills
_ do you have: entrepreneurial spirit， enthusiasm， drive and determination
_ are you self motivated and competitive
_ are you adaptable
_ can you sell a service rather than price
_ can you change your style of delivery depending on your audience
e_perience with a legal/financial service business is a plus
job offer
competitive salary; sharing and energetic environment; clear promotion and career track path;
20 days annual leave
birthday gift
lu_ury commercial social insurance
you will be trained as a 360 consultant in aspects of business development， commercial based sailing， client focused negotiation/bargain as well as various management & influencing method to c/b.
you will have e_posure to global talent support with systematically training flow， as well as international rotation program.
page group china is acting as an employment agency in relation to this vacancy.
職位要求：
e_cellent academic and intellectual background; e_cellent communication with fluent english， overseas study/working e_perience is a plus; result driven with open/growth mindset.
第14篇 service delivery team leader(associate director)職位描述與崗位職責(zé)任職要求
職位描述：
your role
are you a great manager are you able to motivate people to achieve the e_tra-miles are you pragmatic and know how to solve problems do you challenge people and aim to increase efficiency and drive performance if yes， then you are precisely the person we are looking for!
- people management (i.e. coaching your team to successfully support daily activities， continuous and transparent communication of strategy and goals， forecasting & planning)
- process， knowledge and skills development (i.e. coaching employees， driving organizational efficiency and ensuring service-oriented mindset.
- ongoing improvement of status-quo by defining working standards (tools， benchmarks， best practice， shaping the industry).
- capacity planning and productivity monitoring of daily activities with support of key performance indicators (kpis)， service level agreements (slas)， data quality checks， evaluations and reporting.
- escalation management (ensure timely handling of escalations， actively communicate risks and issues to senior management， define remediation plans and monitor e_ecution closely).
- work with other tlcs (trade & lifecycle controlling services ) stakeholders as well as regulatory transaction reporting teams to properly address issues raised.
- actively and continually provide ideas and e_ecute on process improvements in the e_ception management and data quality of submission to clients.
- be the subject matter e_pert in all team activities and support teams and peripheral stakeholders.
- project management activities – assisting with end to end support around imo initiatives including conducting initial impact analysis， tracking for deliverables and following up with management and imo staff.
- take ownership of tracking， updating issue and action logs.
your team
while based full time in shanghai/wu_i， youll be working in a global team responsible for functions supporting trade & lifecycle controlling services. in our collaborative culture， the team works closely with a number of other teams to ensure ubss obligations are met. you will work with people from all walks of life making this team diverse， sharing ideas and e_periences to achieve common goals. we have 260+ colleagues with growing size. we also support regulatory transaction reporting to a variety of regulators. you will join as one of sub-team to initially carry responsibility for one region. as a line manager you will be responsible for a team between 4 and 20 people， and your primary role consists of ensuring team performance and people management.
your e_perience and skills
you have
-minimum bachelor degree
-fluency in both oral and written english， in person and remotely (english qualification will be considered)
-e_perience in managing a team and coaching/ motivating others
-e_perience in operational risk and controls/ operation/ regulatory transaction reporting in the financial service industry would be required
-escalation awareness would be required
-vba skills would be preferred
-knowledge on robotics (automation anywhere， cognitive solution，.etc. ) would be preferred
-maintained key performance indicators to meet service level agreements
-a track record of delivery
you are:
-communicative and enjoy interactions with internal and e_ternal clients
-reliable and service-oriented (is natural for you)
-focused on individual and team performance， always striving for e_cellence
-high integrity and commitment: determined to deliver results demanded by self or others， seeks challenging targets
-good at time-management
-a risk manager who observes issues， document solutions， improves processes， standardizes procedures and controls risks
-always fle_ible when needed
hire location shanghai/wu_i， china
about us
e_pert advice. wealth management. investment banking. asset management. retail banking in switzerland. and all the background support. thats what we do. and we do it for private clients， institutions and corporations around the world. we are about 60，000 employees in all major financial centers， in almost 900 offices and more than 50 countries. do you want to be one of us
what we offer
together. that’s how we do things. we offer talented people around the world a supportive， stimulating and diverse working environment. we’ll value your passion and commitment. and reward your performance. why ubs video
take the ne_t step
are you truly collaborative succeeding at ubs means respecting， understanding and trusting colleagues and clients. challenging others and being challenged in return. being passionate about what you do. driving yourself forward， always wanting to do things the right way. does that sound like you then you have the right stuff to join us. apply now.
第15篇 beijing service representative崗位職責(zé)描述崗位要求
職位描述：
job purpose:
the senior service representative will be a professional and an e_pert in the service operation. you will be recognised by the provision of a totally professional service to a variety of customers， in support of a range of engines and/or assortment of aircraft types.
you will be the primary interface on all aspects of the business including technical issues， provision of spares， warranty claims and preparation of business contracts.
key accountabilities (but not limited to):
to manage the in service customer relationship with major customer account
drive customer satisfaction / compliant targets and delivery， including proactive management of issues to resolution
support team leader/line manager to create business review meeting pack; conduct regular technical review， totalcare review and working together team
rollover campgain coordination plans with both intenral and e_tenal customers
identify possible ways to improve the service support activity， promoting such ideas with the team leader/line manager
provide customer input on business forecasts， fleet plans and shop visit plans
identify sales and service opportunities
be capable of undertaking the most difficult of postings often at short notice
support other service rep when needed
back up customer commercial representative for debt collection
requirements:
base technical or business qualification
at least 2 years technical and operational support e_perience in the aerospace sector
good english spoken and written skills
it proficient
preferred:
previous service representative e_perience stronly preferred
engineering degree
people / team management e_perience
e_perience working within an international company
第16篇 advisory - financial service - pi - strategy consulting - senior / mgr崗位職責(zé)要求
職位描述：
job description & responsibilities
? deliver hr advisory works for financial service clients， key competency may includes:
- corporate governance， org structure
- position setting
- performance management and salary system designs
- talent management
- hr function transformation
? day to day deliverable
- gathering and consolidate industry data / benchmarking studies
- conduct client interview and data analysis
- framework design， solution development and implementation
- managing the project stream
- lead and build effective teams， coaching， mentoring team members.
? business development supports
- prepare proposal， conduct industry research
- invest in client relationships
? frequently travel required
reporting structure & key relationships
reporting to: senior manager， director， partner
requirements
? more than 3 years of consulting e_perience in leading hr consulting firm is a must for senior level; more than 5 years of consulting for manager level;
? have five or above relative projects e_perience;
? bachelors degree or above from a top-tier university， mba is preferred;
? professional knowledge and e_perience:
- master of consulting methodologies and frameworks
- master in compensation and benefits design or performance management，
- e_perience in capacity model is a huge plus
- familiar with dynamic and development trend of financial industry
- familiar with the industry best practices
- proven capabilities to take the stream lead role of midsize projects
- internal/e_ternal industry resource network
? e_cellent spoken and written skills in english and mandarin;
? good project management skill， multi-tasking ability to manage multiple project at once; and
? confident and mature with ability to build new client relationship while maintain current clients.
第17篇 學(xué)習(xí)服務(wù)顧問service consultant id-33029崗位職責(zé)要求
職位描述：
position/職位: service consultant/服務(wù)顧問
product/產(chǎn)品線: ef english centers/英孚成人英語中心
synopsis
概述
responsible for creating a welcoming center atmosphere for customers， providing customers with quality service; support com and liaise with the other functional team to ensure three primary targets can be met:
1) create high level service and e_cellent customer e_perience;
2) control center cost and optimize operating process;
3) contribute to the growth of center net internal revenue.
負(fù)責(zé)營造一個(gè)以客戶服務(wù)為導(dǎo)向的中心環(huán)境，為客戶提供優(yōu)質(zhì)的服務(wù);支持服務(wù)運(yùn)營經(jīng)理并與其他職能 部門協(xié)作確保以下三項(xiàng)目標(biāo)的達(dá)成:
1) 打造高標(biāo)準(zhǔn)的服務(wù)， 優(yōu)化客戶體驗(yàn);
2) 控制中心成本和優(yōu)化 運(yùn)營流程;
3) 促進(jìn)中心凈內(nèi)部收入的良性增長。
qualification
資質(zhì)要求
education: bachelor degree or above.
學(xué)歷:本科或本科以上學(xué)歷。
e_perience: 1 year or above service relevant working e_perience/6 months or above education relevant working e_perience are preferred.
經(jīng)驗(yàn):一年及以上服務(wù)行業(yè)相關(guān)工作經(jīng)驗(yàn)者或半年以及以上教育行業(yè)相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。
language ability: e_cellent communication skills in english， cet-6 or above， tem-8 would be a plus.
語言能力：出色的英語交流能力，持大學(xué)英語6級以上證書；持英語專業(yè)8級者更佳。
key responsibilities ?主要職責(zé)
assist com to drive center operational and service e_cellence， creating a customer-focused service organization， where customer can enjoy their e_perience at an ef center.
協(xié)助服務(wù)運(yùn)營經(jīng)理提高運(yùn)營效率和服務(wù)質(zhì)量、營造一個(gè)以客戶服務(wù)為導(dǎo)向的工作環(huán)境，從而提 高客戶在 ef 中心的體驗(yàn)滿意度。
create pleasant physical environment and e_cellent english learning atmosphere. ensure english is the major language in center.
營造舒適的中心學(xué)習(xí)環(huán)境和良好的英語學(xué)習(xí)氛圍。確保英文在中心作為主要溝通語言。
responsible for student’s satisfaction and service coverage. accurately e_ecute company standard student lifecycle system for assigned students， eg: set up student’s personal study plan (psp)， and follow up with student on an on-going basis through multiple communication channels， handle e_ceptional case.
負(fù)責(zé)中心學(xué)生滿意度以及完成學(xué)生跟進(jìn)覆蓋率。按照公司標(biāo)準(zhǔn)的學(xué)生學(xué)習(xí)周期管理服務(wù)流程， 對自己所負(fù)責(zé)的學(xué)生進(jìn)行相應(yīng)的跟進(jìn)。例如:制定學(xué)生個(gè)人學(xué)習(xí)計(jì)劃，并能通過多種溝通渠道 持續(xù)地跟進(jìn)學(xué)生，處理學(xué)生投訴。
improve customer’s e_perience by delivering relevant service programs targeted at different customer segmentation to satisfy their service needs; and be able to adjust service program delivery per student’s study progress.
針對不同類型客戶的服務(wù)需求，提供相關(guān)的服務(wù)項(xiàng)目，從而提高客戶的整體體驗(yàn);根據(jù)學(xué)生的 學(xué)習(xí)進(jìn)展及時(shí)地調(diào)整服務(wù)項(xiàng)目。
collaborate with course consultants and trainers to contribute to the growth of center net internal revenue， including course renewal， upgrade and referral.
配合中心課程顧問和培訓(xùn)師促進(jìn)中心凈內(nèi)部收入的良性增長，包括課程續(xù)約、升級和推薦。
carry out other administrative duties at this role， including reception and other relevant customer services， etc.
履行其他涉及到該職位的行政職能，包括客戶接待和其他相關(guān)客戶服務(wù)工作等。
implement national policies and processes， ensuring center’s operations is compliance with national standards.
貫徹執(zhí)行總部制定的相關(guān)政策和流程，確保中心的運(yùn)營符合全國標(biāo)準(zhǔn)。
support com in optimizing center cost.
協(xié)助服務(wù)運(yùn)營經(jīng)理進(jìn)行中心成本優(yōu)化管理。
other duties and responsibilities assigned by the company when needed.
其他根據(jù)公司需要所授予的職責(zé)和責(zé)任。
職業(yè)發(fā)展：
·定期的職業(yè)評估為你提供廣闊和公平的職業(yè)發(fā)展空間.
晉升通道：
·學(xué)習(xí)服務(wù)顧問-資深學(xué)習(xí)服務(wù)顧問-客服主管-中心運(yùn)營經(jīng)理.
我們提供：
1. 有競爭力的薪資，極具誘惑力的獎(jiǎng)金；
2. 完善的社會保險(xiǎn)及商業(yè)保險(xiǎn)，年度體檢；
3. 國家規(guī)定的法定節(jié)假日，帶薪年假（10-15天），海外旅游及豐富獎(jiǎng)品獎(jiǎng)勵(lì)；
4. 員工本人可享受免費(fèi)的英孚英語培訓(xùn)；
5. 快速及完善的晉升以及培訓(xùn)體系，為你職業(yè)發(fā)展目標(biāo)量身訂造在職培訓(xùn)課程；
6. 工作地點(diǎn)均在市內(nèi)地鐵沿線，交通便利.
加入ef英孚教育成人英語培訓(xùn)中心，你將加入一家充滿活力的公司！
工作地點(diǎn)：
市內(nèi)所有英孚中心，具體工作中心根據(jù)實(shí)際情況統(tǒng)籌安排。
第18篇 serverless/faas 研發(fā)工程師職位描述與崗位職責(zé)任職要求
職位描述：
工作職責(zé)：
1、負(fù)責(zé)字節(jié)跳動(dòng) serverless/faas的設(shè)計(jì)與研發(fā)工作，打造高可用，易擴(kuò)展的無服務(wù)器平臺。
任職要求：
1、扎實(shí)的編程能力，較強(qiáng)的算法和數(shù)據(jù)結(jié)構(gòu)功底
2、有大規(guī)模分布式系統(tǒng)實(shí)踐經(jīng)驗(yàn)，擅長對現(xiàn)實(shí)問題進(jìn)行建模并運(yùn)用解決
3、熟悉go，python，c++，java等任意一種或多種語言
4、具備高并發(fā)、多進(jìn)程、多線程服務(wù)端開發(fā)經(jīng)驗(yàn)
滿足如下條件優(yōu)先：
1、有微服務(wù)相關(guān)項(xiàng)目經(jīng)驗(yàn)，對serverless相關(guān)有較深了解
2、有docker、mesos、kubernetes、swarm等開源或自研的容器經(jīng)驗(yàn)熟悉aws lambda、google function、azure function等產(chǎn)品的
第19篇 serviceengineer崗位職責(zé)
digital product manager key responsibilities:
? develop long-range product strategies for future positioning, growth, and management of the digital products in the industry segment including oil & gas, power, water & environment, semiconductor and other flow manufacturing or discrete manufacturing. this includes identifying, establishing and managing strategic relationships with customers, commercial team and industry opinion leaders (understand market, e_perts on the customers on the products and how to fulfill the needs)
? serve as product champion with internal stakeholders, regional teams, global teams and directly with key accounts. maintain close interaction with field organization (e.g., sales and technical support) through training and active participation in the customer visits, and customer support
? champion successful developments and launches through requirement collection, development, and testing and go-live. working closely with cross-functional teams, the digital product manager owns the ultimate successful launch target of new product introductions (npis) (product owner)
? manage the life cycle of the e_isting product portfolio. responsibilities include product release planning, management across the customer value, sku creation and intellectual property measures
? work collaboratively with other product managers and key functional stakeholders across the division product management teams
key requirements:
? bachelor’s degree in an applicable discipline with strong analytical skills and a general knowledge base of biological sciences. an mba is strongly preferred
? 3-5 years’ e_perience in a similar product management, marketing, or business development role including e_perience in product line management, strategic marketing, and operations management
? prefer 5-8 years’ working e_periences in multinational company, have strong digital background and e_perience on business partnership/engagement role in r&d center
? strong communication (written and verbal) both in english and mandarin. demonstrates e_ceptional interpersonal, relationship building, project management and planning/prioritization skills
? proven ability to identify strategic opportunities, set and aggressive objectives, as well as drive key business priorities
? e_perience on product development by agile, devops methodology and design thinking process key responsibilities:
? develop long-range product strategies for future positioning, growth, and management of the digital products in the industry segment including oil & gas, power, water & environment, semiconductor and other flow manufacturing or discrete manufacturing. this includes identifying, establishing and managing strategic relationships with customers, commercial team and industry opinion leaders (understand market, e_perts on the customers on the products and how to fulfill the needs)
? serve as product champion with internal stakeholders, regional teams, global teams and directly with key accounts. maintain close interaction with field organization (e.g., sales and technical support) through training and active participation in the customer visits, and customer support
? champion successful developments and launches through requirement collection, development, and testing and go-live. working closely with cross-functional teams, the digital product manager owns the ultimate successful launch target of new product introductions (npis) (product owner)
? manage the life cycle of the e_isting product portfolio. responsibilities include product release planning, management across the customer value, sku creation and intellectual property measures
? work collaboratively with other product managers and key functional stakeholders across the division product management teams
key requirements:
? bachelor’s degree in an applicable discipline with strong analytical skills and a general knowledge base of biological sciences. an mba is strongly preferred
? 3-5 years’ e_perience in a similar product management, marketing, or business development role including e_perience in product line management, strategic marketing, and operations management
? prefer 5-8 years’ working e_periences in multinational company, have strong digital background and e_perience on business partnership/engagement role in r&d center
? strong communication (written and verbal) both in english and mandarin. demonstrates e_ceptional interpersonal, relationship building, project management and planning/prioritization skills
? proven ability to identify strategic opportunities, set and aggressive objectives, as well as drive key business priorities
? e_perience on product development by agile, devops methodology and design thinking process
第20篇 sr.fieldserviceengineer崗位職責(zé)
零部件開發(fā)工程師 博格華納汽車零部件(寧波)有限公司鄞州第一分公司 borgwarner automotive components (ningbo) co., ltd. no. 1 branch office(分支機(jī)構(gòu)) 博格華納汽車零部件(寧波)有限公司鄞州第一分公司 borgwarner automotive components (ningbo) co., ltd. no. 1 branch office(分支機(jī)構(gòu)) position summary:
component engineer is responsible for basic platform components and function system, including developing, validation, analysis, releasing and problem solving. internal as well as customer specific needs to be conducted during developing or validation. component engineer needs to well handle between application spec, cost, weight, performance, durability, life time, manufacturing, assembly during development, and get align with cross function team for above aspects. and component engineer needs to make evaluation, risk assessment, conclusion when components or system is with issue from technical aspects, and well corporate with cross function team to solve component and function system problems. component engineer also need to lead basic components localization validation and provide technical conclusion. component engineer needs to strictly follow development process, create necessary documents like engineering specification, technical drawings, intelligence patent, and well document them.
accountabilities
? developing and validation function system and basic components
? leading and tracking developing and validation timing well, meet customer and internal milestone.
? define validation details, and well tracking procedure of testing, lead post testing analysis, tear down, to reach a right conclusion.
? reporting to supervisor or other stakeholder about developing and validation progress on time.
? close work with application engineering, to make sure new components could be successful launched in customer project flawlessly.
? close work with global r&d, e_changing china basic components and function system development status.
? close work with cross function team including supplier chain, quality, in-house manufacturing, to align new design and spec could be feasible for manufacturing, with acceptable cost.
? creatives in new component design
? any other tasks assigned by supervisor.
? employees should strictly abide the ehs rules and regulations and behavior guide line in the plant; wear ppe in right way; actively participate in ehs training; do housekeeping at work; report accidents and unsafe issues immediately, join the accident disposal. specific presentation can be reached in tms system and individual job description.
education / e_perience
? bachelor degree or above in mechanical engineering or similar
? 2 years working e_perience or more in the automotive industry, turbocharger or aero plane engine(gas turbine) preferred, supplement e_perience is beneficial
? deep knowledge of mechanical and structure design.
? basic understanding of manufacturing process in automotive sector – automotive components or turbocharger is beneficial. theoretical background of tc is preferred
? knowledge about 2d drawings and it’s correlation to 3d real parts
? professional verbal and written communication skills and ability to manage technical details with customer
? team player and good organizational skills including the ability to prioritize, handle multiple projects simultaneously and meet deadlines
? professional verbal and written communication skills essential
? strong ability of using english in verbal and written form is preferred, german language (or others) is beneficial
? proficient with standard microsoft office products
