崗位職責(zé)是什么
cqs，全稱continuous quality supervision，即持續(xù)質(zhì)量監(jiān)控，是一個(gè)關(guān)鍵的企業(yè)管理崗位，主要負(fù)責(zé)確保公司的產(chǎn)品、服務(wù)及業(yè)務(wù)流程始終維持在高標(biāo)準(zhǔn)的質(zhì)量水平。cqs專員是這個(gè)領(lǐng)域的專家，他們通過(guò)系統(tǒng)的監(jiān)測(cè)、評(píng)估和改進(jìn)措施，確保企業(yè)各項(xiàng)活動(dòng)的質(zhì)量可控和持續(xù)優(yōu)化。
崗位職責(zé)要求
1. 具備深厚的品質(zhì)管理知識(shí)，熟悉iso質(zhì)量管理體系和其他相關(guān)標(biāo)準(zhǔn)。
2. 精通數(shù)據(jù)分析，能夠從大量數(shù)據(jù)中發(fā)現(xiàn)問(wèn)題并提出解決方案。
3. 優(yōu)秀的溝通技巧，能協(xié)調(diào)各部門(mén)以推動(dòng)質(zhì)量改進(jìn)計(jì)劃。
4. 強(qiáng)烈的責(zé)任心和問(wèn)題解決能力，能在壓力下保持冷靜并迅速響應(yīng)。
5. 對(duì)業(yè)務(wù)流程有深入理解，能識(shí)別潛在的質(zhì)量風(fēng)險(xiǎn)。
6. 熟練使用質(zhì)量管理工具，如spc（統(tǒng)計(jì)過(guò)程控制）、fmea（失效模式與效應(yīng)分析）等。
崗位職責(zé)描述
cqs專員在日常工作中扮演著質(zhì)量管理的守護(hù)者角色。他們負(fù)責(zé)制定和執(zhí)行質(zhì)量標(biāo)準(zhǔn)，監(jiān)控生產(chǎn)和服務(wù)過(guò)程，確保其符合預(yù)設(shè)的品質(zhì)要求。通過(guò)對(duì)數(shù)據(jù)的實(shí)時(shí)分析，cqs專員能夠及時(shí)發(fā)現(xiàn)異常情況，預(yù)防質(zhì)量問(wèn)題的發(fā)生。此外，他們還需要與各部門(mén)密切協(xié)作，分享質(zhì)量信息，推動(dòng)質(zhì)量改進(jìn)項(xiàng)目，并確保所有員工都理解和遵守質(zhì)量政策。
在項(xiàng)目實(shí)施階段，cqs專員會(huì)參與需求分析、設(shè)計(jì)評(píng)審、過(guò)程控制以及驗(yàn)收測(cè)試等多個(gè)環(huán)節(jié)，確保每個(gè)步驟都符合質(zhì)量標(biāo)準(zhǔn)。他們也會(huì)定期進(jìn)行內(nèi)部審核，評(píng)估體系的有效性，并提出改進(jìn)建議，以實(shí)現(xiàn)質(zhì)量目標(biāo)的持續(xù)提升。
有哪些內(nèi)容
1. 制定和維護(hù)質(zhì)量管理體系：包括編寫(xiě)和更新質(zhì)量手冊(cè)、程序文件和作業(yè)指導(dǎo)書(shū)。
2. 數(shù)據(jù)分析與報(bào)告：收集、分析質(zhì)量數(shù)據(jù)，生成報(bào)告，揭示潛在問(wèn)題和改進(jìn)機(jī)會(huì)。
3. 過(guò)程審計(jì)：對(duì)生產(chǎn)和服務(wù)流程進(jìn)行定期審計(jì)，檢查合規(guī)性并提出改善措施。
4. 培訓(xùn)與指導(dǎo)：為員工提供質(zhì)量管理培訓(xùn)，提高全員質(zhì)量意識(shí)。
5. 問(wèn)題解決：調(diào)查質(zhì)量問(wèn)題，制定糾正和預(yù)防措施，跟蹤效果直至問(wèn)題關(guān)閉。
6. 合作與協(xié)調(diào)：與供應(yīng)商、客戶及其他利益相關(guān)者保持良好溝通，確保質(zhì)量要求得到滿足。
7. 項(xiàng)目質(zhì)量管理：參與項(xiàng)目管理，確保項(xiàng)目交付物的質(zhì)量符合預(yù)期。
8. 持續(xù)改進(jìn)：推動(dòng)pdca（計(jì)劃-執(zhí)行-檢查-行動(dòng)）循環(huán)，實(shí)現(xiàn)質(zhì)量體系的持續(xù)改進(jìn)。
cqs專員的工作涵蓋了質(zhì)量保證的方方面面，他們的專業(yè)能力和細(xì)致入微的工作態(tài)度對(duì)于企業(yè)的長(zhǎng)期成功至關(guān)重要。通過(guò)他們的努力，企業(yè)能夠不斷提升產(chǎn)品質(zhì)量，增強(qiáng)客戶滿意度，從而在競(jìng)爭(zhēng)激烈的市場(chǎng)中脫穎而出。
cqs崗位職責(zé)范文
第1篇 cqs崗位職責(zé)
客戶質(zhì)量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務(wù)地址:
杭州:蕭山區(qū)長(zhǎng)福杭路/臨江工業(yè)園區(qū)新世紀(jì)大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責(zé)及內(nèi)容 responsibilities:
1) responsible for own cqs job requirements
1) 負(fù)責(zé)自己的客服工作要求
2) 指定地區(qū)(一個(gè)或者多個(gè)城市)客服人員團(tuán)隊(duì)的管理工作和職責(zé)管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負(fù)責(zé)指定區(qū)域的客服日常管理工作和業(yè)績(jī)?cè)u(píng)價(jià)
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調(diào)節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績(jī)?cè)u(píng)價(jià) regularly performance appraisal
4) 具備培訓(xùn)和教導(dǎo)駐外顧客質(zhì)量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護(hù)良好的工作關(guān)系,定期走訪客戶質(zhì)量和物流人員,定期開(kāi)展顧客滿意度調(diào)查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領(lǐng)其他客服人員,對(duì)市場(chǎng)售后三包索賠件進(jìn)行初步分析,可以當(dāng)場(chǎng)申訴的,起草申訴報(bào)告向客戶申訴;需要進(jìn)一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項(xiàng)目在客戶處順利量產(chǎn)的支持,如裝車節(jié)點(diǎn)的現(xiàn)場(chǎng)參與,積極反饋信息給項(xiàng)目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對(duì)于客戶scorecard方面的影響,支持其他cqs和客戶進(jìn)行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對(duì)流程進(jìn)行改造,標(biāo)準(zhǔn)化的制訂,使團(tuán)隊(duì)達(dá)成目標(biāo).
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級(jí)經(jīng)理布置的任務(wù)。
10) support other tasks assigned by line manager
質(zhì)量/環(huán)境/安全職責(zé) duties of quality and environment & occupational health & safety:
1) 了解公司質(zhì)量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關(guān)的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險(xiǎn)源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質(zhì)量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機(jī)械專業(yè)或汽車專業(yè)本科以上學(xué)歷。有汽車行業(yè)技術(shù)背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗(yàn)
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關(guān)質(zhì)量工作經(jīng)驗(yàn), 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問(wèn)題解決的技能
4) problem solving skill
5) 知曉并能運(yùn)用質(zhì)量工具和統(tǒng)計(jì)方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強(qiáng)的自主性和自學(xué)能力
7) self-motivated and strong self-learning capability
8) 較強(qiáng)的英語(yǔ)口語(yǔ)及書(shū)寫(xiě)能力,熟練掌握計(jì)算機(jī)操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應(yīng)經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團(tuán)隊(duì)合作精神
10) teamwork spirit.
第2篇 cqs客服崗位職責(zé)
客戶端品質(zhì)異常的處理、公司新產(chǎn)品導(dǎo)入前客戶端品質(zhì)標(biāo)準(zhǔn)的確認(rèn)。要求溝通能力強(qiáng),有客戶服務(wù)意識(shí)及品質(zhì)管理經(jīng)驗(yàn),能配合部分時(shí)間出差。
第3篇 cqs質(zhì)量崗位職責(zé)
客戶質(zhì)量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務(wù)地址:
杭州:蕭山區(qū)長(zhǎng)福杭路/臨江工業(yè)園區(qū)新世紀(jì)大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責(zé)及內(nèi)容 responsibilities:
1) responsible for own cqs job requirements
1) 負(fù)責(zé)自己的客服工作要求
2) 指定地區(qū)(一個(gè)或者多個(gè)城市)客服人員團(tuán)隊(duì)的管理工作和職責(zé)管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負(fù)責(zé)指定區(qū)域的客服日常管理工作和業(yè)績(jī)?cè)u(píng)價(jià)
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調(diào)節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績(jī)?cè)u(píng)價(jià) regularly performance appraisal
4) 具備培訓(xùn)和教導(dǎo)駐外顧客質(zhì)量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護(hù)良好的工作關(guān)系,定期走訪客戶質(zhì)量和物流人員,定期開(kāi)展顧客滿意度調(diào)查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領(lǐng)其他客服人員,對(duì)市場(chǎng)售后三包索賠件進(jìn)行初步分析,可以當(dāng)場(chǎng)申訴的,起草申訴報(bào)告向客戶申訴;需要進(jìn)一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項(xiàng)目在客戶處順利量產(chǎn)的支持,如裝車節(jié)點(diǎn)的現(xiàn)場(chǎng)參與,積極反饋信息給項(xiàng)目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對(duì)于客戶scorecard方面的影響,支持其他cqs和客戶進(jìn)行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對(duì)流程進(jìn)行改造,標(biāo)準(zhǔn)化的制訂,使團(tuán)隊(duì)達(dá)成目標(biāo).
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級(jí)經(jīng)理布置的任務(wù)。
10) support other tasks assigned by line manager
質(zhì)量/環(huán)境/安全職責(zé) duties of quality and environment & occupational health & safety:
1) 了解公司質(zhì)量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關(guān)的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險(xiǎn)源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質(zhì)量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機(jī)械專業(yè)或汽車專業(yè)本科以上學(xué)歷。有汽車行業(yè)技術(shù)背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗(yàn)
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關(guān)質(zhì)量工作經(jīng)驗(yàn), 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問(wèn)題解決的技能
4) problem solving skill
5) 知曉并能運(yùn)用質(zhì)量工具和統(tǒng)計(jì)方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強(qiáng)的自主性和自學(xué)能力
7) self-motivated and strong self-learning capability
8) 較強(qiáng)的英語(yǔ)口語(yǔ)及書(shū)寫(xiě)能力,熟練掌握計(jì)算機(jī)操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應(yīng)經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團(tuán)隊(duì)合作精神
10) teamwork spirit.
第4篇 cqs客服工程師崗位職責(zé)
崗位職責(zé):1.英文聽(tīng)說(shuō)讀寫(xiě)流利2.有獨(dú)立處理客訴能力3.可以獨(dú)立完成編寫(xiě)8d報(bào)告4.有3年(含)以上處理客訴經(jīng)驗(yàn)5.有視訊產(chǎn)品工作經(jīng)驗(yàn)與工程背景更佳任職要求:
第5篇 cqs客戶崗位職責(zé)
客戶質(zhì)量支持主管 cqs supervisor-hangzhou autoliv 奧托立夫(上海)管理有限公司,autoliv,奧托立夫 服務(wù)地址:
杭州:蕭山區(qū)長(zhǎng)福杭路/臨江工業(yè)園區(qū)新世紀(jì)大道
慈溪:濱海六路/濱海二路
寧波:北侖經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)恒山路/北侖區(qū)春曉大道
工作職責(zé)及內(nèi)容 responsibilities:
1) responsible for own cqs job requirements
1) 負(fù)責(zé)自己的客服工作要求
2) 指定地區(qū)(一個(gè)或者多個(gè)城市)客服人員團(tuán)隊(duì)的管理工作和職責(zé)管理
2) responsible for the management and responsibility of cqs team in one or more designated cities
3) 負(fù)責(zé)指定區(qū)域的客服日常管理工作和業(yè)績(jī)?cè)u(píng)價(jià)
3) responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量,合理調(diào)節(jié)工作安排 review work load, reasonably adjust work arrangement
-定期業(yè)績(jī)?cè)u(píng)價(jià) regularly performance appraisal
4) 具備培訓(xùn)和教導(dǎo)駐外顧客質(zhì)量支持人員的資格, 使其能勝任此職, 提升技能.
4) has qualification to train and coach other cqss and make him/her to take this job competently, increase skill as well.
5) 和客戶建立和維護(hù)良好的工作關(guān)系,定期走訪客戶質(zhì)量和物流人員,定期開(kāi)展顧客滿意度調(diào)查,反饋顧客聲音/期望給工廠和管理層。
5) create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ e_pectation to plant and management.
6) 每月帶領(lǐng)其他客服人員,對(duì)市場(chǎng)售后三包索賠件進(jìn)行初步分析,可以當(dāng)場(chǎng)申訴的,起草申訴報(bào)告向客戶申訴;需要進(jìn)一步分析的,返回工廠分析。
6) monthly lead other cqss to do primary analysis for warranty parts, if it can be appealed, make the appeal report and submit to customer for appeal. if it need to do further analysis, return the parts to plant.
7) 支持新項(xiàng)目在客戶處順利量產(chǎn)的支持,如裝車節(jié)點(diǎn)的現(xiàn)場(chǎng)參與,積極反饋信息給項(xiàng)目組。
7) support new project launch in customer site, like participate in customer assembly milestone, feedback the information to project team.
8) 對(duì)于客戶scorecard方面的影響,支持其他cqs和客戶進(jìn)行協(xié)商溝通,使其影響到最小。
8) for the customers influence on scorecard, support other cqs to negotiate and communicate with the customer to minimize the impact.
9) 協(xié)助直線經(jīng)理,對(duì)流程進(jìn)行改造,標(biāo)準(zhǔn)化的制訂,使團(tuán)隊(duì)達(dá)成目標(biāo).
9) assist line manager to do improvement on cqs work flow and standard creation, make team to achieve the target.
10) 協(xié)助上級(jí)經(jīng)理布置的任務(wù)。
10) support other tasks assigned by line manager
質(zhì)量/環(huán)境/安全職責(zé) duties of quality and environment & occupational health & safety:
1) 了解公司質(zhì)量環(huán)境安全方針,遵守和執(zhí)行公司管理體系文件規(guī)定;
1) understand company policy, compliance with company requirement;
2) 了解并遵守工作相關(guān)的法律法規(guī);
2) understand and abide by rule during work;
3) 了解工作范圍的危險(xiǎn)源和控制方法。
3) understand the hazard resource and control method during work.
4) 了解顧客質(zhì)量環(huán)境安全政策,遵守和執(zhí)行顧客要求;
4) understand customer quality/ehs policy, compliance with customer requirement.
崗位需求 job requirements:
1) 機(jī)械專業(yè)或汽車專業(yè)本科以上學(xué)歷。有汽車行業(yè)技術(shù)背景更佳。
1) bachelor degree or above on mechanical or automobile professional.a technical background especially in the automotive sector is a plus.
2) 3年以上汽車行業(yè)客戶溝通和合作經(jīng)驗(yàn)
2) three years automotive industry e_perience in customer communication and cooperation
3) 有相關(guān)質(zhì)量工作經(jīng)驗(yàn), 熟悉ford的特殊要求
3) related to the quality of work e_perience, familiar with ford special requirement
4) 有問(wèn)題解決的技能
4) problem solving skill
5) 知曉并能運(yùn)用質(zhì)量工具和統(tǒng)計(jì)方法
5) know and can apply quality tool and statistic method
6)良好的合作及溝通能力
6) strong skills of coordination and communication
7) 有較強(qiáng)的自主性和自學(xué)能力
7) self-motivated and strong self-learning capability
8) 較強(qiáng)的英語(yǔ)口語(yǔ)及書(shū)寫(xiě)能力,熟練掌握計(jì)算機(jī)操作
8) fluent in both oral and written english as well as good skills of computer application.
9) 能適應(yīng)經(jīng)常出差
9) willing to travel for business frequently.
10) 有良好的團(tuán)隊(duì)合作精神
10) teamwork spirit.
第6篇 客戶質(zhì)量主管 lead cqs & china cqm（beijing）崗位職責(zé)描述崗位要求
職位描述：
崗位職責(zé)：
1) 負(fù)責(zé)自己的cqs工作要求 ， 原則是 “working cqs”
responsible for own cqs job requirements. principle is “working cqs”
2)直線向地區(qū)的質(zhì)量管理層報(bào)告。將cqs成本 （員工人數(shù)和出差費(fèi)用等）管理到較低或可接受的水平。
reports solid line to division quality management. manage the cqs costs (headcount and travel) to lower and acceptable levels.
3)在一個(gè)或多個(gè)指定城市管理cqs團(tuán)隊(duì)，并協(xié)調(diào)與制造工廠的合作。
manages cqs team in one or more designated cities， and coordinates with the manufacturing plants.
4)負(fù)責(zé)指定區(qū)域的客服日常管理工作和業(yè)績(jī)?cè)u(píng)價(jià)
responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量，合理調(diào)節(jié)工作安排 review work load， reasonably adjust work arrangement
-逐步升級(jí)和責(zé)任心 escalation and accountability
-定期業(yè)績(jī)?cè)u(píng)價(jià) regularly performance appraisal
5)具備培訓(xùn)和教導(dǎo)駐外客戶質(zhì)量支持人員的資格， 使其能勝任此職， 提升技能.
has qualification to train and coach other cqss and make him/her to take this job competently， increase skill as well.
6)在準(zhǔn)時(shí)響應(yīng)和響應(yīng)質(zhì)量方面，作為客戶接口進(jìn)行跟進(jìn)，重點(diǎn)關(guān)注在主要客戶發(fā)布的問(wèn)題解決請(qǐng)求。
customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7)和客戶建立和維護(hù)良好的工作關(guān)系，定期走訪客戶質(zhì)量和物流人員，定期開(kāi)展顧客滿意度調(diào)查，反饋顧客聲音/期望給工廠和管理層。
create and maintain good relationship with customer， regularly visit customer quality and logistic people， do regular customer satisfaction survey， feedback customer voice/ e_pectation to plant and management.
- 在如下兩個(gè)極端情況之間，管理顧客滿意度達(dá)到適當(dāng)?shù)乃絤anage the customer satisfaction to the right level between the two e_tremes:
a.最小的客戶升級(jí) minimal customer escalations
b.高水平的客戶滿意度high level of customer satisfaction
8)帶領(lǐng)cqs團(tuán)隊(duì)，在客戶售后三包中心進(jìn)行售后件初步分析，反饋結(jié)果給工廠的cqe。支持cqm協(xié)調(diào)售后的改進(jìn)活動(dòng)，并監(jiān)控售后相關(guān)的新興問(wèn)題。
lead cqs team to do warranty primary analysis at customer warranty center， feedback the result to plant cqe. support cqm to coordinate warranty improvement and monitor warranty related emerging concerns.
9)可以當(dāng)場(chǎng)申訴的，起草申訴報(bào)告向客戶申訴；需要進(jìn)一步分析的，及時(shí)地返回工廠分析。
if it can be appealed， make the appeal report and submit to customer for appeal.if it need to do further analysis， return the parts to plant timely.
10)根據(jù)需要和可用的情況，支持新項(xiàng)目在客戶處順利量產(chǎn)并監(jiān)控客戶處量產(chǎn)質(zhì)量，如裝車節(jié)點(diǎn)的現(xiàn)場(chǎng)參與，積極反饋信息給項(xiàng)目組。
as needed and as available - supports new project launch and monitors the quality of the launches at customer.， i.e. participate in customer assembly milestone， feedback information to project team.
11)對(duì)于客戶scorecard方面的影響，支持其他cqs和客戶進(jìn)行協(xié)商溝通，使其影響到最小。
for the customers influence on scorecard， support other cqs to negotiate and communicate with the customer to minimize the impact.
12)在指定區(qū)域的客戶處，支持海外業(yè)務(wù)相關(guān)的質(zhì)量問(wèn)題的解決。supports oversea business related quality issues solving which occurred in the designated oem location.
13)協(xié)助直線經(jīng)理，對(duì)流程進(jìn)行改造，標(biāo)準(zhǔn)化的制訂，使團(tuán)隊(duì)達(dá)成目標(biāo).
assist line manager to do improvement on cqs work flow and standard creation， make team to achieve the target.
14)協(xié)助上級(jí)經(jīng)理布置的任務(wù)。
support other tasks assigned by line manager.
b. cqm dimension區(qū)域cqm維度
15)擔(dān)當(dāng)指定的oem區(qū)域的cqm角色。
take divisional cqm role which defined oem.
16)作為區(qū)域的cqm，虛線匯報(bào)給bu，并支持全球的cqm。
reports dotted line to the business unit as divisional cqm role which defined oem， and supports global cqm
17)客戶處對(duì)供應(yīng)商質(zhì)量和交付評(píng)價(jià)的主導(dǎo)者，流利操作客戶門(mén)戶網(wǎng)站/數(shù)據(jù)庫(kù)。
champion of customer supplier ratings on quality and delivery. fluent in customer portal/databases
18)參與客戶計(jì)分卡月度評(píng)價(jià)評(píng)審。
participates in monthly e_ecutive review of customer scorecard ratings.
19)具備客戶特殊要求的全部知識(shí)，并根據(jù)區(qū)域的cqm， cqe和cqs 的培訓(xùn)，使組織開(kāi)展工作。 提供審核要求。
has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional cqm， cqe and cqs. provides audit requirements.
20)主導(dǎo)并培訓(xùn)as066的執(zhí)行。
champions and train for as066 implementation .
21)代表奧托立夫管理層對(duì)客戶在質(zhì)量問(wèn)題上的需求，例如高級(jí)別會(huì)議，客戶的關(guān)鍵關(guān)注委員會(huì)等。
represents autoliv management level on customer demand in quality issues， for e_ample high level meetings， customer’s critical concern committee etc.
職位要求：
1)three years automotive industry e_perience in customer communication and cooperation
2)familiar with related customers (daimler) specific requirements， can meet customer e_pectation
3)well trained customer process (ppap， scorecard and warranty) & can start work promptly;
4)has good relationship with customer and deal with events with proactive attitude;
5)problem solving skill， know and can apply quality tool and statistic method;
6)familiar with iatf16949， vda6.3， biqs， apqp， ppap， fmea， spc， msa.
