- 目錄
崗位職責是什么
cse，全稱customer success engineer，是企業(yè)中專注于客戶成功的關(guān)鍵角色。他們致力于確?？蛻裟軌虺浞掷霉镜漠a(chǎn)品或服務(wù)，從而實現(xiàn)自身的業(yè)務(wù)目標。
崗位職責要求
1. 深入理解公司產(chǎn)品和服務(wù)，成為內(nèi)部的產(chǎn)品專家。
2. 具備優(yōu)秀的溝通技巧，能清晰地向客戶解釋復(fù)雜的技術(shù)概念。
3. 熟悉客戶業(yè)務(wù)流程，能將公司產(chǎn)品與客戶需求精準對接。
4. 具備問題解決能力，及時響應(yīng)并解決客戶遇到的困難。
5. 具備項目管理技能，協(xié)調(diào)內(nèi)部資源以滿足客戶需求。
6. 持續(xù)跟蹤客戶滿意度，主動收集反饋以優(yōu)化產(chǎn)品和服務(wù)。
崗位職責描述
cse作為客戶與企業(yè)間的橋梁，他們的工作涵蓋從產(chǎn)品實施到持續(xù)支持的全過程。他們不僅需要引導(dǎo)客戶有效地使用產(chǎn)品，還要預(yù)測并預(yù)防可能出現(xiàn)的問題，確?？蛻舻臉I(yè)務(wù)不受影響。此外，他們還需定期與客戶進行溝通，了解其業(yè)務(wù)需求變化，為產(chǎn)品改進提供建議，以提升客戶體驗和忠誠度。
有哪些內(nèi)容
1. 客戶培訓(xùn)：設(shè)計和執(zhí)行定制化的客戶培訓(xùn)計劃，使客戶能充分掌握產(chǎn)品功能。
2. 支持與維護：提供技術(shù)支持，快速解決客戶在使用過程中遇到的問題。
3. 關(guān)系管理：建立并維護與關(guān)鍵客戶的長期關(guān)系，定期進行業(yè)務(wù)回顧。
4. 價值實現(xiàn)：協(xié)助客戶制定實施策略，確保產(chǎn)品能為他們的業(yè)務(wù)帶來實際價值。
5. 反饋收集：定期收集客戶反饋，為產(chǎn)品開發(fā)和優(yōu)化提供有價值的信息。
6. 協(xié)調(diào)內(nèi)部資源：與銷售、產(chǎn)品和開發(fā)團隊緊密合作，確?？蛻粜枨蟮玫酵咨铺幚怼?/p>
cse的工作不僅是技術(shù)性的，更是關(guān)系性的。他們需要在滿足客戶需求時，推動公司的業(yè)務(wù)發(fā)展，通過提升客戶滿意度來促進續(xù)約和口碑傳播。這個角色要求具備深厚的技術(shù)知識、出色的溝通能力和對客戶業(yè)務(wù)的深刻理解，是企業(yè)實現(xiàn)客戶成功戰(zhàn)略的核心力量。
cse崗位職責范文
第1篇 elasticsearch開發(fā)工程師職位描述與崗位職責任職要求
職位描述：
崗位職責：
1、用戶行為數(shù)據(jù)挖掘、海量日志的數(shù)據(jù)分析，提升系統(tǒng)轉(zhuǎn)化率；
2、利用數(shù)據(jù)挖掘和數(shù)理統(tǒng)計的理論方法解決搜索實際問題；
3、搜索服務(wù)性能及架構(gòu)升級，提升和優(yōu)化系統(tǒng)性能。
4、持續(xù)優(yōu)化elasticsearch的性能，跟進研究業(yè)界前沿技術(shù)，推動產(chǎn)品技術(shù)升級。
崗位要求：
1、3年以上相關(guān)工作經(jīng)驗，編程能力扎實，熟悉java/c++/golang 中的一種，具有良好的數(shù)據(jù)結(jié)構(gòu)、算法、操作系統(tǒng)等計算機基本知識；
2、熟悉elasticsearch/lucene開源系統(tǒng)，有實際開發(fā)經(jīng)驗者優(yōu)先；
3、熟悉hadoop、hbase、influ_db等開源系統(tǒng)，有云計算相關(guān)開發(fā)經(jīng)驗者優(yōu)先；
4、具有大規(guī)模中間件等基礎(chǔ)組件運維，運維工具開發(fā)等經(jīng)驗優(yōu)先；
5、學(xué)習(xí)能力強，善于獨立思考，思維活躍，對技術(shù)有強烈激情。
第2篇 electronicsengineer崗位職責electronicsengineer職責任職要求
electronicsengineer崗位職責
hr specialist (人力資源專員) 華納圣龍(寧波)有限公司 borgwarner shenglong (ningbo) co.， ltd 華納圣龍(寧波)有限公司 borgwarner shenglong (ningbo) co.， ltd key accountabilities(關(guān)鍵職責):
1. conduct annual training needs assessment; consider individual performance plans， business needs and talent development needs， and then develop annual training plan.
2. e_ecute training plans， follow up with training effectiveness assessment， and make continuous improvement to training programs to meet business needs and talent development needs， coordinate corporate training program.
3. assist succession planning and talent management initiatives and key talents development action tracking & follow up.
4. assist in culture survey and develop plan to improve employee engagement.
5. be responsible for implementation safety， quality and environment system requirements.
6. assist in attracting， identifying and recruiting potential and best-in-class talent.
7. organize employee activities and community activities.
8. perform other duties requested by manager or headquarter.
qualifications & requirements(任職資格與要求):
1. bachelor degree or above， major in human resource management or english is preferred.
2. above 3 years work e_perience in hr， training， recruiting related e_perience in multinational companies is preferred.
3. e_cellent interpersonal skills， communication skill and presentation skill， english speaking is required.
4. down to earth， responsive and action oriented.
5. self-motivated with good team spirit.
6. relevant iatf16949， iso14001 regulation knowledge.
第3篇 elasticsearch/spark開發(fā)工程師職位描述與崗位職責任職要求
職位描述：
崗位職責：
1、 負責基于elasticsearch的研發(fā)；
2、 負責基于spark生態(tài)系統(tǒng)的研發(fā)；
3、 負責elasticsearch/spark集群調(diào)優(yōu)；
4、 負責對數(shù)據(jù)進行建模。
任職要求：
1、 大學(xué)本科及以上學(xué)歷，計算機相關(guān)專業(yè)；
2、 三年以上工作經(jīng)驗；
3、 熟練掌握java/scala后端開發(fā)，如多線程、網(wǎng)絡(luò)等；
4、 熟練掌握python、shell中的一種腳本語言；
5、 熟悉spark 生態(tài)系統(tǒng)組件，如：hadoop、flume、kafka、hbase、hive、pig、zookeeper；
6、 熟悉linu_開發(fā)環(huán)境；
7、 熟悉elasticsearch、lucene優(yōu)先；
8、 能夠讀懂及書寫英文文檔；
9、 有spark調(diào)優(yōu)、統(tǒng)計學(xué)知識的優(yōu)先考慮；
10、 有機器學(xué)習(xí)經(jīng)驗者優(yōu)先考慮；
11、 對新技術(shù)有孜孜不倦的熱情。
第4篇 elasticsearch 開發(fā)工程師職位描述與崗位職責任職要求
職位描述：
職位描述：
1.熟練掌握 elasticsearch原理， 了解kibana、logstash、filebeat
2.熟練掌握linu_操作系統(tǒng)下python編程，熟悉常用數(shù)據(jù)結(jié)構(gòu)與算法
3.熟悉es生態(tài)，有es、kafka集群實踐經(jīng)驗者優(yōu)先
職責:
1.負責elasticsearch 多租戶平臺開發(fā)，提供快速高效的結(jié)構(gòu)化數(shù)據(jù)查詢以及穩(wěn)定的存儲服務(wù)
2.海量日志數(shù)據(jù)分析，數(shù)據(jù)報表開發(fā)和維護
3.持續(xù)優(yōu)化elasticsearch性能
第5篇 electronicsengineer崗位職責
亞太區(qū)物流分銷經(jīng)理 the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
the asia-pacific (“apac”) region logistics & distribution manager will have responsibility for regional processes and programs to ensure the efficient and cost-effective movement of materials and finished goods for the business. this role will ensure that processes and programs enable the business to ma_imize customer service performance while minimizing costs and working capital.
responsibilities:
? develop, implement and monitor the performance of regional programs & processes to ensure the efficient and cost-effective movement of raw materials, work in-process and finished goods
? develop programs and manage relationships with transportation and third-party logistics suppliers to optimize the movement of finished goods to warehouses and distribution networks
? develop transportation and distribution policies, business practices, and programs to support the short term and long-range business needs
? align with regional operations and business leaders to optimize transportation and distribution needs to support various operations, replenishment, and customer delivery models
? align with global materials, logistics & distribution organizations to drive overall cost savings and on-time metrics through optimizing logistics programs
? ensure the development and e_ecution of trade compliant processes for e_port and import shipments, incorporating steps to drive cost effective and timely delivery to regional customers
? ensure compliance with regulatory and company standards for cost control, ehs and e_ternal agencies inventory policies and initiatives
? negotiate transportation, distribution and services agreements and monitor trends in shipping patterns and to minimize overall net freight costs
? process claims with freight carriers as required for damaged goods
? develop a logistics & distribution annual operating plan (aop)
? monitor actual e_pense, trends and impacts vs aop, and take the appropriate action(s) to mitigate unfavorable trends vs plan
? ensure proper invoicing allocation across each plant in the region
? collaborate with each plant’s materials management to improve the inbound flow and space optimization.
? collaborate with plant quality departments to manage reverse logistics
第6篇 大數(shù)據(jù)工程師（ elasticsearch/spark）職位描述與崗位職責任職要求
職位描述：
崗位職責：
1、 負責基于elasticsearch的研發(fā)；
2、 負責基于spark生態(tài)系統(tǒng)的研發(fā)；
3、 負責elasticsearch/spark集群調(diào)優(yōu)；
4、 負責對數(shù)據(jù)進行建模。
任職要求：
1、 大學(xué)本科及以上學(xué)歷，計算機相關(guān)專業(yè)；
2、 三年以上工作經(jīng)驗；
3、 熟練掌握java/scala后端開發(fā)，如多線程、網(wǎng)絡(luò)等；
4、 熟練掌握python、shell中的一種腳本語言；
5、 熟悉spark 生態(tài)系統(tǒng)組件，如：hadoop、flume、kafka、hbase、hive、pig、zookeeper；
6、 熟悉linu_開發(fā)環(huán)境；
7、 熟悉elasticsearch、lucene優(yōu)先；
8、 能夠讀懂及書寫英文文檔；
9、 有spark調(diào)優(yōu)、統(tǒng)計學(xué)知識的優(yōu)先考慮；
10、 有機器學(xué)習(xí)經(jīng)驗者優(yōu)先考慮；
11、 對新技術(shù)有孜孜不倦的熱情。
