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helpdesk崗位要求4篇

更新時(shí)間:2024-11-20 查看人數(shù):70

helpdesk崗位要求

第1篇 知名外資銀行ithelpdesksupport崗位職責(zé)職位要求

職責(zé)描述:

工作內(nèi)容:

本地支持

branch support

1、進(jìn)行日常硬件設(shè)備維護(hù)工作,軟件安裝、卸載及問題處理;

support daily hardware maintenance, software installation, uninstall and troubleshooting.

2、協(xié)助終端用戶的技術(shù)支持工作;

assistance for end user technical support.

3、提供電腦及it設(shè)備的支持服務(wù);

provide end user pc and it equipment support services.

4、實(shí)時(shí)響應(yīng)及處理終端用戶的問題和服務(wù)請(qǐng)求;

respond and handle end user question and service request in real-time.

5、管理各類軟硬件及固定資產(chǎn)的維護(hù);

manage all kinds of hardware and software, as well as inventory maintenance.

6、協(xié)助維護(hù)服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它it設(shè)備;

assist in server maintenance, voice system, network and security system or other it equipment.

7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);

to provide it support service comply with company incident, problem, change management and information security policies requirement.

8、負(fù)責(zé)定期對(duì)硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報(bào);

responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.

9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;

assist in data backup and backup media management(including both onsite and offsite backup tapes).

10、協(xié)助本地it項(xiàng)目的部署和實(shí)施;

assist in local it project deployment and implementation.

11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;

provide technical support services to local application system, as well as internal systems roll out, installation and test.

12、與各部門協(xié)作各項(xiàng)工作;

well coordination work with various departments in the bank.

13、將問題重新定位到適當(dāng)?shù)馁Y源;

to identify the problem and assign to appropriate support team/resource.

14、信息技術(shù)設(shè)備的庫存管理;

it equipment inventory management.

15、協(xié)助公司員工進(jìn)行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;

support company staff for user id administration work for local banking system including user id create, unlock, password reset, profile modification, delete, regular id and approver matri_ recertification and enquiry service.

崗位要求:

-供應(yīng)商服務(wù)必須遵守cbrc it外包風(fēng)險(xiǎn)管理指南;

-英語書面ok,口語能力可以略微放寬

- 2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗(yàn);具有團(tuán)隊(duì)主管經(jīng)驗(yàn)優(yōu)先考慮

-對(duì)工作具有高度的熱情;

-具有獨(dú)立完成工作的能力;

-具有高度容忍度;

-無重大操作失誤;

-熟悉終端用戶支持;

-vendor service must be able to comply with cbrc it outsourcing risk management guideline.

-proficiency in written and spoken english and mandarin

-at least 3 year working e_perience in related industry.

- good command of english and mandarin

- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome

- passionate about teaming for results / ability to work independently

- high tolerance for ambiguity

-team lead e_perience will be a plus

-no serious user complaints

-no significant operating mistake

-proficiency in end user support

薪資福利:月薪9-14k+5天年假,補(bǔ)醫(yī)保,入職體檢,員工活動(dòng)等等

崗位要求:

學(xué)歷要求:不限

語言要求:不限

年齡要求:不限

工作年限:1-3年

第2篇 知名外資銀行ithelpdesk&admin崗位職責(zé)職位要求

職責(zé)描述:

工作內(nèi)容:

本地支持

branch support

進(jìn)行日常硬件設(shè)備維護(hù)工作,軟件安裝、卸載及問題處理;

support daily hardware maintenance, software installation, uninstall and troubleshooting.

2、協(xié)助終端用戶的技術(shù)支持工作;

assistance for end user technical support.

3、提供電腦及it設(shè)備的支持服務(wù);

provide end user pc and it equipment support services.

4、實(shí)時(shí)響應(yīng)及處理終端用戶的問題和服務(wù)請(qǐng)求;

respond and handle end user question and service request in real-time.

5、管理各類軟硬件及固定資產(chǎn)的維護(hù);

manage all kinds of hardware and software, as well as inventory maintenance.

6、協(xié)助維護(hù)服務(wù)器、電話語音系統(tǒng)、網(wǎng)絡(luò)及安全系統(tǒng)或其它it設(shè)備;

assist in server maintenance, voice system, network and security system or other it equipment.

7、遵照公司事件管理、問題管理、變更管理和信息安全政策執(zhí)行信息技術(shù)支持服務(wù);

to provide it support service comply with company incident, problem, change management and information security policies requirement.

8、負(fù)責(zé)定期對(duì)硬件基礎(chǔ)設(shè)施的晨檢、巡檢及事故上報(bào);

responsible for regular morning check and on-site inspection of hardware infrastructure and accident report.

9、協(xié)助數(shù)據(jù)備份及介質(zhì)管理;

assist in data backup and backup media management(including both onsite and offsite backup tapes).

10、協(xié)助本地it項(xiàng)目的部署和實(shí)施;

assist in local it project deployment and implementation.

11、提供本地應(yīng)用系統(tǒng)的技術(shù)支持,以及銀行內(nèi)部系統(tǒng)的搭建、安裝、測試;

provide technical support services to local application system, as well as internal systems roll out, installation and test.

12、與各部門協(xié)作各項(xiàng)工作;

well coordination work with various departments in the bank.

13、將問題重新定位到適當(dāng)?shù)馁Y源;

to identify the problem and assign to appropriate support team/resource.

14、信息技術(shù)設(shè)備的庫存管理;

it equipment inventory management.

15、協(xié)助公司員工進(jìn)行本地監(jiān)管應(yīng)用系統(tǒng)的用戶帳戶管理,包括用戶帳戶創(chuàng)建,解鎖,密碼重置,權(quán)限修改,刪除,定期用戶帳戶和授權(quán)批復(fù)列表再認(rèn)證等工作;

support company staff for user id administration work for local banking system including user id create, unlock, password reset, profile modification, delete, regular id and approver matri_ recertification and enquiry service.

崗位要求:

- 供應(yīng)商服務(wù)必須遵守cbrc it外包風(fēng)險(xiǎn)管理指南;

- 英語書面ok,口語能力可以略微放寬

- 2年左右的相關(guān)銀行行業(yè)工作經(jīng)驗(yàn);具有團(tuán)隊(duì)主管經(jīng)驗(yàn)優(yōu)先考慮

- 對(duì)工作具有高度的熱情;

- 具有獨(dú)立完成工作的能力;

- 具有高度容忍度;

- 無重大操作失誤;

- 熟悉終端用戶支持;

-vendor service must be able to comply with cbrc it outsourcing risk management guideline.

-proficiency in written and spoken english and mandarin

-at least 3 year working e_perience in related industry.

- good command of english and mandarin

- high energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome

- passionate about teaming for results / ability to work independently

- high tolerance for ambiguity

-team lead e_perience will be a plus

-no serious user complaints

-no significant operating mistake

-proficiency in end user support

崗位要求:

學(xué)歷要求:不限

語言要求:不限

年齡要求:不限

工作年限:2年經(jīng)驗(yàn)

第3篇 英語helpdesk崗位職責(zé)英語helpdesk職責(zé)任職要求

英語helpdesk崗位職責(zé)

崗位職責(zé):

1. 桌面維護(hù)支持,幫員工解決email及電話相關(guān)的技術(shù)問題

2. 隨時(shí)關(guān)注it支持工單系統(tǒng)及email和電話的請(qǐng)求,快速反應(yīng),解決問題

3. 根據(jù)需要修改電腦,工具軟件的默認(rèn)設(shè)置

4. 桌面電腦及筆記本的硬件升級(jí)和維修

5. 協(xié)助其他員工完成桌面電腦,外部設(shè)備,軟件,網(wǎng)絡(luò),電話的安裝和配置

6. 聯(lián)系供應(yīng)商解決電腦設(shè)備,打印機(jī)及其軟件的技術(shù)問題

7. 確保不同系統(tǒng)的桌面電腦能夠共享文件,互發(fā)郵件,軟件連接等

8. 在各種內(nèi)部和外部的系統(tǒng)中創(chuàng)建和更改賬戶

9. e_change活動(dòng)目錄、安全組、組策略及賬戶管理

10. 網(wǎng)絡(luò)管理,問題解決、網(wǎng)絡(luò)隔離、網(wǎng)絡(luò)升級(jí)等

11. 建立詳細(xì)的內(nèi)部it處理流程文檔

12.負(fù)責(zé)上海與其他地點(diǎn)聯(lián)絡(luò)相關(guān)事宜

任職要求:

1. windows系統(tǒng)支持能力(windows 7 & 8.1, microsoft office 2010 & 2013, java, adobe acrobat _i,等)

2. 網(wǎng)頁outlook,outlook 2010/2013和e_change 2010環(huán)境的安裝和問題解決能力

3. microsoft e_change activesync安裝能力(蘋果ios,安卓,blackberry10)

4. windows 網(wǎng)絡(luò)基礎(chǔ)tcp/ip, dhcp, dns, 等

5. cisco ipsec 和 ssl vpn客戶端的安裝和支持能力

6. it資產(chǎn)管理能力和經(jīng)驗(yàn)

7. 善于溝通和客戶服務(wù),口語和書面

8. 有較強(qiáng)的遠(yuǎn)程it問題解決能力(help desk 或電話)

9. 對(duì)e_change的活動(dòng)目錄,組策略,安全組有深入了解

10. 英文口語流利, 可書寫英語郵件

第4篇 helpdesk工程師崗位職責(zé)helpdesk工程師職責(zé)任職要求

helpdesk工程師崗位職責(zé)

職責(zé)描述:

1. 負(fù)責(zé)解決用戶的it問題。包括域賬號(hào)、郵件、殺毒軟件和其他應(yīng)用系統(tǒng)的問題。

be responsible to solve it problem. including user account, outlook, anti-virus and other

applications.

2. 負(fù)責(zé)it資產(chǎn)的管理。包括資產(chǎn)的采購,資產(chǎn)變動(dòng)情況的記錄,定期組織盤點(diǎn)等。

be responsible for the management of it assets. including the purchasing process for

assets, updating assets change documents, organizing stock taking periodically etc.

3. 負(fù)責(zé)it文檔管理。包括it知識(shí)庫、it故障記錄的整理。

be responsible to manage it document. including it knowledge base, it troubleshooting

record etc.

4. 負(fù)責(zé)提供it培訓(xùn)。包括新員工入職培訓(xùn)和it內(nèi)部培訓(xùn),通過不斷的培訓(xùn)和知識(shí)庫系統(tǒng),確保所有用戶能

熟悉公司的it系統(tǒng),幫助用戶提升自己解決問題的能力。

be responsible for it infrastructure training. including recruitment and internal it training,

ensure users are familiar with it system and help users to enhance their own problem-

solving ability via continuous training and it knowledge base.

5. 上級(jí)安排的其他工作任務(wù)。

any other tasks as and when assigned by the supervisor.

任職要求:

1. 本科及本科以上,計(jì)算機(jī)及相關(guān)專業(yè)

bachelor degree or above in it.

2. 豐富的it維護(hù)工作經(jīng)驗(yàn),在it架構(gòu)搭建、域的管理、郵件服務(wù)器、操作系統(tǒng)方面有豐富的知 識(shí)。

strong e_perience in it helpdesk including infrastructure construction, domain management, e_change server management, operation system

3. 較好的英語讀、寫及口語表達(dá)能力

good written and spoken english.

4. 熟練掌握windows域、數(shù)據(jù)管理、防火墻相關(guān)知識(shí)

good command of windows domain, data management, firewall.

5. 良好的溝通和談判技能;

good communication and negotiation skills.

helpdesk崗位要求4篇

職責(zé)描述:工作內(nèi)容:本地支持branchsuort1、進(jìn)行日常硬件設(shè)備維護(hù)工作,軟件安裝、卸載及問題處理;suortdailyhardwaremaintenance,softwareinstallation,uninstallandtroubleshooting.…
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