- 目錄
第1篇 銷售客戶服務崗位職責
service sales manager/account manager 售后服務銷售/客戶經(jīng)理 macgregor 麥基嘉 麥基嘉(上海)貿易有限公司,麥基嘉 key accountabilities:
1. developing and maintaining customer relations with the shipowners.
2. to identify sales opportunities within gls, and facilitating the transition to engagement
3. to promote and obtain aftersales service jobs contracts (ie: pre-docking inspection, dry-docking supervision, repair, overhaul, modification & conversion, crews training and final testing) from our shipowners having their vessels installed with our macgregor equipment onboard.
4. to promote and obtain tpe modification & conversion jobs.
5. to obtain annual routine service agreement.
6. to sign lifecycle service agreement with our vvip & vip shipowners.
7. to come with constructive customers visiting reports.
8. to promote to our shipowners should always purchase genuine original spare parts from macgregor.
9. assist our spare parts & service sales team thru visiting our shipowners to obtain long overdue outstanding payments.
10. responsible of preparation of quotations and to send tender material to customer. plan, lead each tender and assure that the customers get response according to their needs.
11. handle all necessary correspondence/communications to customer regarding commercial issues.
12. commercial negotiation with customers, incl. price, payment terms and other terms.
qualifications:
1. four year university degree in mechanics, electricity, shipbuilding or other technical area;
2. have positive mindset and cooperate well with our sales & services teams.
3. have good relationship with international & china shipowners and china repair shipyards.
4. sales and negotiation skills, strong sense customer care;
5. 8+ years in the similar position, shipbuilding, ship equipment preferred;
6. very e_cellent communication skills and interpersonal skills;
7. very good english, both written and speaking;
第2篇 銷售客戶服務專員崗位職責任職要求
銷售客戶服務專員崗位職責
職責描述:
1. 通過電話、電子郵件、網(wǎng)絡平臺等方式，幫助最終用戶處理查詢，反饋信息，并為客戶提供解決方案。
2. 就客戶提出的問題進行解答，提供準確的信息，提升客戶滿意度。
3. 根據(jù)日常服務的標準和流程為客戶提供高質量的服務，達到服務水平目標和服務質量目標。
任職要求:
1. 職高及以上學歷，勤奮敬業(yè)，責任心強，思路清晰。
2. 普通話標準，聲音甜美、口齒伶俐，語言表達能力強，擅于溝通。
3. 頭腦清晰，思路敏捷，有良好的的客戶服務意識，有良好的團隊合作精神。
4. 性格好，有耐心及責任心，身體健康，能夠長期穩(wěn)定的干好工作。
5. 能熟練操作計算機和office軟件，打字速度每分鐘40字以上，能熟悉辦公軟件和網(wǎng)絡工具。
6. 有客服中心、呼叫中心行業(yè)工作經(jīng)驗優(yōu)先。
銷售客戶服務專員崗位
第3篇 銷售客戶服務專員崗位職責
客戶服務銷售專員(儲備干部) 稅友軟件集團股份有限公司四川分公司 稅友軟件集團股份有限公司四川分公司,四川稅友,稅友 崗位職責:
1. 負責四川地區(qū)代稅代賬產(chǎn)品銷售工作,維護好客戶關系,做好信息收集工作;
2. 通過銷售漏斗和crm系統(tǒng),與財務公司負責人、業(yè)務主管、部門經(jīng)理等開展營銷溝通工作;
3. 負責商務談判、合同簽訂、催款續(xù)費、實施服務對接等營銷工作;
4. 通過銷售活動、業(yè)務交流會、操作培訓會等渠道完成代賬產(chǎn)品推廣及運營;
5. 負責市場信息及競爭對手產(chǎn)品的收集;
6. 負責整理和開發(fā)目標客戶群體,將客戶分類區(qū)分,向目標客戶呈現(xiàn)我們的產(chǎn)品價值,保障產(chǎn)品的使用率;
7. 完成上級交辦的臨時工作。
任職要求:
1、 大專及以上學歷,從事銷售工作工作4年以下;
2、 有軟件銷售經(jīng)驗者優(yōu)先;
3、 吃苦耐勞、有較好的學習能力;
福利:
周末雙休、入職即購買五險一金、每年調薪一次、年底14薪-15薪、意外險、帶薪年假、探親費報銷、餐補、話補、證書補貼、高溫補貼、取暖費、過節(jié)費、生日禮品、結婚禮金、喪事慰問金、年度體檢、年度旅游、脫產(chǎn)培訓等各種員工關懷。
